Intermedia Unite

Unite gives SMBs and mid-market teams one platform for business calling, video meetings, team chat and texting, replacing separate phone, chat and video vendors with one bill and one admin portal.

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Overview

Place and receive business calls from desktop, mobile, softphone or supported desk phones, route callers with auto attendant and hunt groups, chat in channels, text customers, host HD video meetings with screen sharing and recordings, and share files. Built-in AI Assistant, AI Call Recap and AI Meeting Recap summarize work. Contact Center, Archiving, toll-free numbers and Company Messaging are optional add-ons.
More product details

Product

Awards and recognitions
  • Name
    J.D. Power certification for technical support
    Category
    Assisted Technical Support
    Organizer
    J.D. Power
Documentation
intermedia.com/wp-content/themes/intermedia-website/assets/pdf/unite-apps-quick-start-guide.pdf
Solution Kind
Suite

Who it is for

Industries
  • Healthcare
  • Education
  • Financial services
Organization Types
  • Business
Roles
  • Administrators
  • Executive

Images

Features

Call Routing

Auto attendant routing by business hours

Hunt groups

More details & conditions: Call Routing

Advanced Hunt Groups with queuing

Time-based rules

Individual extension settings

Categories: VoIP · Unified Communications

Call Recording

Call recording

Additional recording storage with Advanced Hunt Groups

More details & conditions: Call Recording

AI Call Recap transcripts, summaries and sentiment

IVR

IVR auto-attendant menus

Department-level call groups

More details & conditions: IVR

Time-based routing rules

Voice Mail

Voicemail

Voicemail transcription

More details & conditions: Voice Mail

Review transcribed voicemail from anywhere

Send suspected spam callers to voicemail

Call Monitoring

Supervisor monitor

Whisper

More details & conditions: Call Monitoring

Barge via Advanced Hunt Groups

Real-time agent status

Categories: VoIP · Business Phone Systems

Call Transfer

Call transfer

Call hold

More details & conditions: Call Transfer

3-way calling

Music on hold

Call park and pickup

Call flip between devices

Caller ID

Caller ID

Business number shown on mobile app outbound calls

More details & conditions: Caller ID

Spam call tagging and blocking

Categories: VoIP · Business Phone Systems

Call Center Management

Delivery method: Paid add-on

Agent login and logout

Call queuing

More details & conditions: Call Center Management

Configurable wrap-up time

Wallboards, scheduled and graphical reports

Supervisor monitor, whisper and barge

Categories: VoIP

Multi-User Collaboration

Team channels

Group chat

More details & conditions: Multi-User Collaboration

HD video meetings

Screen sharing and annotation

In-meeting chat and notes

Shared file storage

Categories: Unified Communications

Chat/Messaging

Direct and group messaging

Public and private channels

More details & conditions: Chat/Messaging

Search across people, channels and threads

File drag and drop

Channel notes

Presence

Categories: Unified Communications

Multi-Channel Communication

Phone, HD video, team chat, SMS/MMS and file sharing in one app

Desktop, iOS, Android and desk phone clients

Categories: Unified Communications

PBX

Cloud PBX replacing on-premises PBX

100+ calling features

More details & conditions: PBX

Softphone and supported desk phones

Auto attendant

Hunt groups

Call park, paging and intercom

Web-based admin portal

Categories: Business Phone Systems

Show all details (13)

Automated Attendant

Automatic greetings

Customizable menus by business hours

More details & conditions: Automated Attendant

Route callers to a person, department or information

Categories: Business Phone Systems

Workflow details

Numbers
  • Local numbers

    Included in Unite Pro and Enterprise

  • Toll-free numbers

    Additional charge

  • Free international calling

    34 countries

  • Number porting

    Existing numbers ported at no charge

Categories: VoIP · Business Phone Systems

Recording
  • Call recording

    Included in Unite Pro and Enterprise; additional recording storage with Advanced Hunt Groups

Categories: VoIP · Business Phone Systems

Capacity
  • HD video participants

    100participants

    Unite Pro
  • HD video participants

    200participants

    Unite Enterprise
  • HD audio conferencing participants

    200participants

    Unite Pro and Enterprise
  • Meeting recordings

    Unlimited

    Unite Pro and Enterprise

Categories: Unified Communications

Pricing

Common pricing conditions

Applies to: Unite Pro · Unite Enterprise

Add On Fees
  • Name
    Company Messaging, per local line, billed monthly
    Price
    Amount
    9.99
  • Name
    Company Messaging, per toll-free line, billed monthly
    Price
    Amount
    24.99
  • Name
    Fax line, billed monthly
    Price
    Amount
    12.99

Unite Pro

USD 27.99 / seat / monthBilled monthly

USD 27.99 / seat / month

Billed monthly

Plan details & limits

Business Model
  • Subscription
Limits
  • Business Texting (texts per user)

    500

  • File storage (GB per user)

    50

  • HD video meeting participants

    100

Unite Enterprise

USD 32.99 / seat / monthBilled monthly

USD 32.99 / seat / month

Billed monthly

Plan details & limits

Business Model
  • Subscription
Limits
  • Business Texting (texts per user)

    1,000

  • File storage (GB per user)

    200

  • HD video meeting participants

    200

Technical details

Deployment

Browser Support
  • Platform
    Chrome (Unite web app)
Client Channels
  • Browser
  • Desktop app
  • Mobile app
Client OS
  • Platform
    Windows
  • Platform
    macOS
  • Platform
    ChromeOS (Chromebook)
  • Platform
    iOS
  • Platform
    Android
Delivery Models
  • Cloud (SaaS)

AI

Customer Knowledge
  • Retrieval
Input Modalities
  • Text
  • Audio
Output Modalities
  • Text
  • Code
Use Cases
  • Text generation
  • Text summarization
  • Translation
  • Sentiment analysis

Implementation

Delivery Mode
  • Vendor
  • Partner
Typical Duration
Unit
Days
Scope
Business days for most migrations to Unite; varies with business size
Maximum
5
Minimum
1
Estimate kind
Vendor estimate

Reliability

Uptime SLA Percent
99.999

Security

Access Models
  • Role based
Assurances
  • Kind
    Certification
    Standard
    ISO 27001
  • Kind
    Audit report
    Standard
    SOC 2 Type 2
  • Kind
    Assessment
    Standard
    CSA STAR Level 1
Encryption At Rest
Yes
Encryption In Transit
Yes
SSO Protocols
  • SAML

Support

Channels
  • Phone
  • Chat
  • Knowledge base
Human Availability
Weekdays
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Human staffed
Yes
Training Formats
  • Documentation
  • Video

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