softosaur
Automatic Call Distribution
Automated call distribution (ACD)
Smart call queuing
Categories: Call Center
Agents make and receive calls through a built-in webphone, route them with IVR and automated call distribution, and handle WhatsApp, SMS and email conversations in the same interface with shared contact history. Supervisors monitor queues live with whisper and call barging, build custom dashboards and reports, and review AI transcripts, summaries and sentiment analysis; each subscription plan includes monthly AI Analytics minutes per user. The Engage predictive dialer adds campaign and list management, answering machine detection and timezone-based dialing, and AI Voice Agents handle calls billed per minute. Local numbers are available in 150+ countries, with CRM integrations and API access; minimum user counts apply per plan.
More product details
Product
- Awards and recognitions
- Name
- G2 Momentum Leader
- Year
- 2,026
- Organizer
- G2
- Name
- G2 Best Support
- Year
- 2,026
- Organizer
- G2
- Name
- SourceForge Leader
- Year
- 2,026
- Organizer
- SourceForge
- Name
- Best Functionality & Features
- Year
- 2,025
- Organizer
- GetApp
- Solution Kind
- Platform
Who it is for
- Industries
- Financial services
- Gaming