VINSI

VINSI is a unified AI platform that answers and routes business calls with voice agents and connects CRM, ticketing, automation and call quality scoring.

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By VINSI

vinsi.ai

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Overview

VINSI combines cloud telephony with AI voice agents that answer inbound calls, book appointments, qualify leads and route callers around the clock, and can place outbound calls. Calls, contacts and support requests connect to a CRM and ticketing desk, with workflow automation, call scoring and reporting on higher plans. Agents are configured in the browser with a welcome message, instructions, voice, knowledge base, tools and business hours, then tested before going live.

More product details

Product

Demo Url: vinsi.ai/demos
Documentation: docs.vinsi.ai
Solution Kind: Platform

Features

Support Ticket Management

Ticketing system included on all plans

Customizable service catalog for incoming requests

More details & conditions

SLA targets and resolution-time tracking

Categories: Customer Service

Multi-Channel Communication

Voice calls

SMS messaging

More details & conditions

Email campaigns and confirmations on higher plans

Website widget with voice, text chat and call-me channels

Categories: Customer Service

Knowledge Base Management

Searchable knowledge base and internal communication library

Categories: Customer Service

Alerts/Escalation

Escalation automation in workflows

SLA targets enforced in the help desk

Categories: Customer Service

Interaction Tracking

Engagement tracking and tasks and activity tracking on Premium and above

Full activity history on CRM records

Categories: Customer Service

Queue Management

Call queues and hunt groups for inbound calls

Categories: Customer Service

IVR

AI receptionist replaces IVR phone trees

Custom call scripts

Categories: Call Center

Call Recording

Call recording is turned on for newly purchased phone numbers

Categories: Call Center

Inbound Call Center

AI voice agents answer inbound calls 24/7

Appointment booking and lead qualification

More details & conditions

Escalation of complex calls to a human team with conversation context

Categories: Call Center

Call Routing

Smart call routing to the right person

Advanced routing logic on Professional and above

More details & conditions

Multi-location routing on Premium and above

Routing to hunt groups and call queues

Categories: Call Center

Call Logging

Conversations are logged and outcomes feed back into the CRM

Categories: Call Center

Business Process Automation

Workflow and multi-step automation on Premium and above

Agent tools and after-call webhook

Categories: Virtual Assistant

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Chatbot

Website widget with text chat channel and starter messages

Categories: Virtual Assistant

Automated Responses

24/7 AI call answering with custom business scripts and knowledge base

Categories: Virtual Assistant

Speech Recognition

Speech recognition bias with up to 100 key terms

Categories: Virtual Assistant

Workflow details

SLA Policies

Yes

Categories: Customer Service

Numbers

Name
Phone numbers
Conditions
- Number purchase is $3 per month each
- Call recording is turned on for newly purchased numbers
Description
Numbers are searched by area code with voice, SMS, MMS and fax capability badges; numbers are billed as separate monthly subscriptions. Own SIP trunks can be added.

Categories: Call Center

Routing

hunt groups
advanced routing logic
multi-location routing

Categories: Call Center

Pricing

VINSI Elite

Plan details & limits

Business Model: Subscription
Limits: Included minutes
10,000minutes/ month
Platform users
Unlimitedusers

VINSI Premium

Plan details & limits

Business Model: Subscription
Limits: Included minutes
5,000minutes/ month
Platform users
10users

VINSI Professional

Plan details & limits

Business Model: Subscription
Limits: Included minutes
2,000minutes/ month
Platform users
5users

VINSI Voice

Plan details & limits

Business Model: Subscription
Limits: Included minutes
500minutes/ month
Platform users
1users

Technical details

API

Programmatic access: Yes
Outbound webhooks: Yes

Deployment

Client Channels: Browser
Delivery Models: Cloud (SaaS)

AI

Customer Knowledge: Uploads
Input Modalities: Audio
Text
Output Modalities: Audio
Text

Implementation

Delivery Mode

Self service
Vendor

Typical Duration

Unit: Days
Scope: Deployment of an AI phone agent after the initial consultation
Maximum: 2
Minimum: 1
Estimate kind: Vendor estimate

Customization

Skill Level: No code

Support

Channels: Email
Ticket
Phone

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VINSI

Overview

Product

Features

Support Ticket Management

Multi-Channel Communication

Knowledge Base Management

Alerts/Escalation

Interaction Tracking

Queue Management

IVR

Call Recording

Inbound Call Center

Call Routing

Call Logging

Business Process Automation

Chatbot

Automated Responses

Speech Recognition

Workflow details

Pricing

VINSI Elite

Plan details & limits

VINSI Premium

Plan details & limits

VINSI Professional

Plan details & limits

VINSI Voice

Plan details & limits

Technical details

API

Deployment

AI

Implementation

Customization

Support

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