Maestro PMS

Maestro PMS is an all-in-one property management system for independent hotels, resorts, conference centers, vacation rentals and multi-property groups, running front office, housekeeping, booking and guest engagement on a single database.

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By Maestro

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Overview

Maestro PMS combines more than 20 integrated modules on a single database, covering front office and CRM, housekeeping and work orders, sales and catering, spa and club membership, activities and facilities, retail and food-and-beverage POS, golf, an online booking engine and multi-property management. Staff can work in a web browser or a Windows client, with mobile and contactless apps for operations and guest engagement. It can be hosted in the cloud, installed on premises, self-hosted or run in a private cloud, with the same features across deployment options.

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Who it is for

Organization Types: Business

Product

Solution Kind: Suite

Features

Reservations Management

Central reservation office connected to front office

Guest database of past, current and future reservations

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Group block reservations

Housekeeping Management

Automated messaging and status updates for guest rooms and public spaces

Work orders scheduled, tracked and assigned by trade or third-party supplier

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Batch creation of recurring activities

Cost and materials tracking

Front Desk Management

Single guest profile with stay history across modules

Automated CRM and guest communications

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Group block and billing

Package management

Centralized accounts receivable

Multi-Property

Single chain-wide database with one guest profile across properties

Centralized corporate reporting plus per-property performance metrics

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Centralized SaaS processing or standalone operation of each property

Rate Management

Built-in yield and channel management in Front Office

Rates, yields, availability and channel controls managed in Maestro

Guest Experience Management

Two-way guest SMS and team chat

Case and ticket tracking

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Post check-in and post checkout surveys

Reputation and review management

Sentiment analysis with timeline view

Single Property

Each property can operate as a standalone unit

Guest database of past, current and future stays

Online Booking

Real-time booking of rooms, spa and activities

Real-time rates, availability and inventory

More details & conditions

Branding-matched, mobile-optimized booking pages

Owner, group planner, loyalty and member portals

Technical details

API

Programmatic access: Yes

Deployment

Client Channels

Browser
Desktop app
Mobile app
API

Client OS

Platform
Windows

Delivery Models

Cloud (SaaS)
Customer cloud
On premises

Security

Assurances

Kind
Certification
Scope
Maestro PMS enterprise system, described by the vendor as PCI certified
Standard
PCI

Support

Channels

Phone
Email
Chat
Ticket

Human Availability

Weekdays: Mon
Tue
Wed
Thu
Fri
Sat
Sun
Human staffed: Yes

Training Formats

Documentation
Webinar
Live online

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Maestro PMS

Overview

Who it is for

Product

Features

Reservations Management

Housekeeping Management

Front Desk Management

Multi-Property

Rate Management

Guest Experience Management

Single Property

Online Booking

Technical details

API

Deployment

Security

Support

Reviews

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Who it is for

Product

API

Deployment

Cloudbeds

Retreat Guru

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