Cloudbeds

Cloudbeds is a cloud hospitality platform that unites property management, booking engine, channel manager and payments so hotels, hostels and rentals run reservations, rates and guest stays from one system.

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Overview

Hotel teams manage reservations on a drag-and-drop calendar, check guests in and out in one click, coordinate housekeeping, take payments, deposits and refunds from the reservation, and handle group quotes, rooming lists and meeting-space bookings. The channel manager connects to 450+ OTAs, GDS and wholesalers and keeps rates and availability in real-time sync with the PMS and the commission-free booking engine, while multi-property accounts share guest profiles, user roles and reporting. An open API, GraphQL and webhooks extend the platform. Guest Experience, revenue management, guest marketing, digital marketing, websites and reputation management are higher plans or add-ons, and plans are priced by quote.
More product details

Product

Awards and recognitions
  • Name
    Top PMS, Hotel Management System and Channel Manager
    Organizer
    Hotel Tech Report
  • Name
    World's Best Hotel PMS Solutions Provider
    Year
    2,022
    Organizer
    World Travel Awards
Demo Url
cloudbeds.com/request-a-demo
Solution Kind
Suite

Who it is for

Organization Types
  • Business

Features

Online Booking

embedded branded booking flow

rate checker widget

More details & conditions: Online Booking

individual booking links to a room or special rate

group booking search across properties

Categories: Reservations

Booking Management

reservation calendar with room assignments and changes

bookings from all channels land in the PMS

More details & conditions: Booking Management

universal search across reservations

Categories: Reservations

Payment Processing

Cloudbeds Payments with cards, Apple Pay, Google Pay and Pay by Link (location dependent)

deposits and refunds from the reservation screen

More details & conditions: Payment Processing

PCI DSS compliant processing following SCA guidelines

Categories: Reservations

Rate Management

promotions, packages and promo codes

rates synchronised to booking engine and channels

Categories: Reservations

Group Reservations

professional group quotes sent from Cloudbeds

rooming list bulk upload and management

More details & conditions: Group Reservations

allotment and room unit blocking

shoulder dates and upsells

Categories: Reservations

Booking Notes

guest notes and team reminders on the calendar or dashboard

Categories: Reservations

Inventory Control

sell rooms from one central inventory pool mapped from the PMS to the booking engine and OTAs

real-time availability sync to avoid overbooking

Categories: Channel Management

Multi-Channel Management

one-click and bulk rate updates with Express Connect

multi-channel rate plans

Categories: Channel Management

Multi-Channel Distribution

connect to 450+ global, regional and niche OTAs, GDS and wholesalers

no added commissions from Cloudbeds on channel bookings

Categories: Channel Management

Channel Management

real-time rate and availability sync with the PMS

per-channel pricing, currencies and automated emails

What you need
  • Channel Manager is included from the One plan; Flex uses a partner CRS or channel manager
More details & conditions: Channel Management

real-time update logs

Categories: Channel Management

Dynamic Pricing

Delivery method: Paid add-on

AI pricing recommendations from market demand and competitor rates (Revenue Management add-on powered by Signals)

push of rate changes to every channel

Categories: Channel Management

Reservations Management

reservation management on an interactive calendar

room changes and assignments

More details & conditions: Reservations Management

support for 4,000+ rooms and 30 concurrent users

Categories: Hospitality Property Management

Show all details (18)

Housekeeping Management

real-time clean and dirty room status

maintenance requests

More details & conditions: Housekeeping Management

mobile access from any device

Categories: Hospitality Property Management

Front Desk Management

one-click guest check-in and check-out

room assignment on a drag-and-drop calendar

More details & conditions: Front Desk Management

universal search across guest profiles, reservations and properties

Categories: Hospitality Property Management

Multi-Property

manage multiple properties from one login

unified guest profiles with merge and deduplication across properties

More details & conditions: Multi-Property

custom user roles and permissions across locations

portfolio-wide rate, availability and reporting

Categories: Hospitality Property Management

Rate Management

real-time rate and availability management across the portfolio

updates populate the booking engine and channel manager instantly

Categories: Hospitality Property Management

Guest Experience Management

unified guest profiles

guest notes and messages on the calendar or dashboard

What you need
  • Guest Experience is not automatically included; it is part of the Experience plan
More details & conditions: Guest Experience Management

unified inbox and mobile check-in through Guest Experience

Categories: Hospitality Property Management

Online Booking

branded booking engine embedded on the property website

two-step mobile-first checkout with promo codes, packages and upsells

What you need
  • Booking Engine is included from the One plan
More details & conditions: Online Booking

direct bookings flow into the PMS

Categories: Hospitality Property Management

Workflow details

Housekeeping
Yes

Categories: Hospitality Property Management

Pricing

Enterprise

Contact vendor

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Experience

Contact vendor

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Flex

Contact vendor

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One

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Technical details

API

Access
Public
Programmatic access
Yes
Protocols
  • REST
  • GraphQL
Outbound webhooks
Yes

Deployment

Client Channels
  • Browser
  • Mobile app
  • API
Delivery Models
  • Cloud (SaaS)
Sandbox
Yes

Implementation

Delivery Mode
  • Self service
  • Vendor
  • Partner

Security

Access Models
  • Role based
Assurances
  • Kind
    Self declaration
    Scope
    Payment card data handling in Cloudbeds Payments
    Standard
    PCI DSS Level 1
Encryption At Rest
Yes
Encryption In Transit
Yes

Support

Included In Plan
Yes

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