softosaur
Ticket Management
Ticket kanban board
Ticket-to-CMDB linking
More details & conditions: Ticket Management
Ticket sharing with other requesters
Service request fulfilment from stock within a ticket
Categories: Help Desk
Freshservice combines IT service management, IT asset management and IT operations management on one platform built on ITIL practices. Employees raise requests through a portal, email or Microsoft Teams, and Freddy AI Agent can interpret conversational requests and resolve them end to end, while Freddy AI Copilot suggests next steps to agents. Agents link tickets to CMDB items such as devices, parts, software and services, and a dependency topology shows which business services are affected. Monitoring tools feed Alert Management, alerts can be linked to incidents and major incidents, and on-call escalation policies route the response. Low-code workflows, business rules, a service catalog and a no-code portal builder let teams tailor service delivery for IT, HR and other business teams. Continuous discovery keeps asset and dependency records current, and Freddy AI Insights answers questions about service trends conversationally.
More product details
Product
- Awards and recognitions
- Name
- Leader, 2026 Gartner Magic Quadrant for IT Service Management Platforms
- Year
- 2,026
- Category
- IT Service Management Platforms
- Organizer
- Gartner
- Demo Url
- freshworks.com/freshservice/demo-request
- Release Notes Url
- freshworks.com/freshservice/product-updates
- Solution Kind
- Platform
Who it is for
- Industries
- Manufacturing
- Education
- Organization Types
- Business
- Education