softosaurRequests from email, web portal, chatbot and live chat arrive in one queue, are categorized and routed by team, and can be resolved by AI agents using the knowledge base. The platform adds SLA tracking, service catalog approvals, asset and CMDB management, change and problem management, and dashboards, with admins configuring workflows in the interface.
More product details
Product
- Demo Url
- wavity.ai/demo
- Documentation
- wavity.ai/help-docs-faq
- Solution Kind
- Platform