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Forethought

AI agents for customer support that resolve inquiries across channels, classify tickets, guide human agents and surface knowledge gaps.

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By Forethought

forethought.ai

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Overview

Forethought is a multi-agent customer support platform. Solve resolves customer inquiries end to end across chat, email, voice, SMS, Slack, mobile and API using Autoflows and custom actions, with real-time handoff to human agents. Triage tags and prioritizes tickets by sentiment, language and urgency. Assist summarizes tickets and suggests replies inside the helpdesk. Discover finds knowledge gaps and drafts articles and Autoflows, and Agent QA scores every interaction. It connects to 70+ helpdesks, CRMs, knowledge bases and contact centers. Pricing is quote-based and combines platform access with outcome-based fees.
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Who it is for

Organization Types
  • Business

Product

Solution Kind
Platform

Features

Knowledge Base Management

Discover detects knowledge gaps and drafts knowledge base articles

Integrates with knowledge sources such as Confluence, Notion, Guru and Document360

Conversational AI

Resolves inquiries in human-like conversations over chat, email, voice, SMS, Slack, mobile and API

Detects customer intent and replies with the matching Autoflow or knowledge base article

Categories: AI Agents for Customer Support

Autonomous Task Execution

Resolves customer issues end to end with Autoflows built from natural language, without decision trees

Hands off to a human agent when it cannot resolve the inquiry or the customer asks for one

Categories: AI Agents for Customer Support

Natural Language Processing

Detects intent, sentiment, language and urgency in customer messages and tickets

Creates Autoflows from natural-language instructions

Categories: AI Agents for Customer Support

Human-in-the-loop (HITL)

Transfers inquiries to human agents in real time with full context

Assist drafts replies and guides human agents step by step inside the helpdesk

Categories: AI Agents for Customer Support

Agentic Task Execution

Runs custom actions through connected API endpoints, such as processing refunds or updating accounts, from within the conversation

Browser Agent logs in, clicks and types in legacy tools and portals that have no API

Categories: AI Agents for Customer Support

CRM Integration

Integrates with helpdesks and CRMs including Salesforce, HubSpot, Dynamics 365, Zendesk and ServiceNow

Categories: AI Agents for Customer Support

Support Ticket Management

Triage tags, prioritizes and routes tickets by sentiment, intent, language and urgency

Assist summarizes tickets inside the helpdesk

Categories: Customer Support

Chatbot

AI chatbot resolving inquiries across chat, email, voice, SMS, Slack and mobile

Categories: Customer Support

Multi-Channel Communication

Supports chat, email, voice, SMS, Slack, mobile apps and API channels

Categories: Customer Support

Chat/Messaging

Chat, Slack, SMS and in-app mobile messaging handled by the Solve agent

Categories: Customer Support

Workflow details

Intake Channels
  • Email
  • SMS
Knowledge Portal
Yes
Workflow boundary and exception handling
  • Conversations handed from the AI agent to a human agent carry full context, including customer history, issue summary and AI-gathered details.
Tool Protocols
  • MCP

Categories: AI Agents for Customer Support

Pricing

Common pricing conditions

Applies to: Enterprise · Professional · Team

Behavior above an allowance
  • Automatic charge

Enterprise

Contact vendor

Contact vendor

Plan details & limits

Business Model
  • Subscription
  • Usage

Professional

Contact vendor

Contact vendor

Plan details & limits

Business Model
  • Subscription
  • Usage

Team

Contact vendor

Contact vendor

Plan details & limits

Business Model
  • Subscription
  • Usage

Technical details

API

API access conditions
  • Solve API and Analytics API are listed in the Enterprise plan; Analytics API is also offered as an add-on.
Programmatic access
Yes

Deployment

Client Channels
  • Browser
  • API
Delivery Models
  • Cloud (SaaS)

AI

Customer Knowledge
  • Connectors
Use Cases
  • Knowledge question answering
  • Text summarization
  • Sentiment classification
  • Text generation

Implementation

Delivery Mode
  • Vendor
Typical Duration
Unit
Days
Scope
Most teams are fully set up within this period; support engineer services are available for complex setups
Maximum
90
Minimum
30
Estimate kind
Vendor estimate

Security

Access Models
  • Role based
Assurances
  • Kind
    Attestation
    Scope
    Forethought platform
    Standard
    SOC 2 Type II
  • Kind
    Certification
    Scope
    Forethought platform
    Standard
    ISO 27001
Encryption At Rest
Yes
Encryption In Transit
Yes
Subprocessors Url
forethought.ai/data-subprocessors

Support

Channels
  • Email

Reviews

User experiences, moderated before publication. Review policy

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