Forethought

Discover detects knowledge gaps and drafts knowledge base articles

Integrates with knowledge sources such as Confluence, Notion, Guru and Document360

Resolves inquiries in human-like conversations over chat, email, voice, SMS, Slack, mobile and API

Detects customer intent and replies with the matching Autoflow or knowledge base article

Resolves customer issues end to end with Autoflows built from natural language, without decision trees

Hands off to a human agent when it cannot resolve the inquiry or the customer asks for one

Detects intent, sentiment, language and urgency in customer messages and tickets

Creates Autoflows from natural-language instructions

Transfers inquiries to human agents in real time with full context

Assist drafts replies and guides human agents step by step inside the helpdesk

Runs custom actions through connected API endpoints, such as processing refunds or updating accounts, from within the conversation

Browser Agent logs in, clicks and types in legacy tools and portals that have no API

Integrates with helpdesks and CRMs including Salesforce, HubSpot, Dynamics 365, Zendesk and ServiceNow

Triage tags, prioritizes and routes tickets by sentiment, intent, language and urgency

Assist summarizes tickets inside the helpdesk

AI chatbot resolving inquiries across chat, email, voice, SMS, Slack and mobile

Supports chat, email, voice, SMS, Slack, mobile apps and API channels

Chat, Slack, SMS and in-app mobile messaging handled by the Solve agent