Numa

Helps car dealerships stop losing service revenue and customer satisfaction to missed calls and slow replies by capturing every call and text, flagging at-risk customers and booking appointments with follow-up.

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By Numa

Customer Communications Management

numa.com

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Overview

Dealerships use Numa to answer calls and texts, book service appointments in the scheduler, route calls to the right person, work one shared inbox with the open repair order beside each conversation, draft replies for advisors to send, and watch customer sentiment in real time. It connects to the dealership DMS, CRM and scheduler and is built for franchise dealerships and multi-rooftop groups.

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Product

Demo Url: numa.com/smart-inbox
License Model: Proprietary
Solution Kind: Platform

Who it is for

Industries: Automotive
Organization Types: Business

Features

Conversational AI

Hold spoken conversations using DMS context such as vehicle and open repair order

English and Spanish voices

Categories: AI Agents for Customer Support

Autonomous Task Execution

Answer and route inbound calls around the clock

Book appointments after hours

Categories: AI Agents for Customer Support

Natural Language Processing

Intent-based call routing without menus

Sentiment analysis

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Reply drafting from conversation context

Categories: AI Agents for Customer Support

Human-in-the-loop (HITL)

Advisor reviews, edits and sends AI-drafted replies

Caller selects the appointment time

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Heat cases flagged so a manager can step in

Categories: AI Agents for Customer Support

Agentic Task Execution

Book appointments in the scheduler during a call

Write resolved requests back to the DMS

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Surface declined and unsold work for booking

Categories: AI Agents for Customer Support

Speech Recognition

Speech recognition and speech-to-text on calls

Text-to-speech voices

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Voicemail transcription and summaries

Categories: AI Agents for Customer Support

CRM Integration

Pull customer, vehicle and repair-order context from the DMS, CRM and scheduler

Write resolved requests back to the DMS

Categories: AI Agents for Customer Support

Multi-Channel Communication

Calls, voicemails and texts in one thread

Mobile app for calls and messages

Categories: Customer Communications Management

Interaction Tracking

Owner and response clock per conversation

Overdue and heat-case flags

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Call recording, transcription and sentiment analysis

Categories: Customer Communications Management

Chat/Messaging

Text messaging from the store number with AI-drafted replies

Categories: Customer Communications Management

Autoresponders

Respond to a transcribed voicemail by text message

Circle back to callers whose transfer is unanswered

Categories: Customer Communications Management

Personalization

Replies drafted from the specific conversation and repair order

Selectable voices for the dealership

Categories: Customer Communications Management

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SMS Messaging

Send and receive texts from the store number inside Smart Inbox

Suppress messages to opted-out numbers

Categories: Customer Communications Management

Inbox Management

Shared inbox with Open, Reminders, Overdue and Closed views

Assignment including round robin

More details & conditions

Voicemail transcripts and summaries

Categories: Customer Communications Management

Customer History

Show every call, voicemail and text in one conversation with the open repair order beside it

Categories: Customer Communications Management

Workflow details

Workflow boundary and exception handling: Calls, voicemails and texts from one customer stay in one thread with an owner and a response clock
A missed Operator transfer lands in Smart Inbox with recording and transcript
Categories: AI Agents for Customer Support

Technical details

AI

Action Permissions

Action
Books a service appointment in the dealership scheduler during the call and writes it back to the DMS
Approval
Nothing is booked until the caller picks an open time
Object scope
Appointments, repair-order context and customer conversations
Action
Drafts text replies from the conversation and the open repair order
Approval
The advisor reads, edits and sends each draft
Object scope
Customer texts in Smart Inbox

Customer Data Training

Default use

Customer Knowledge

Connectors

Human Approval

Selected actions

Input Modalities

Audio
Text

Output Modalities

Audio
Text

Output Rights Url

numa.com/terms

Use Cases

Sentiment analysis
Text generation

Deployment

Client Channels: Browser
Mobile app
Delivery Models: Cloud (SaaS)

Languages & regions

Content Languages: en
es

Implementation

Delivery Mode

Vendor

Typical Duration

Unit: Weeks
Scope: Most dealerships go live, with DMS integration, phone configuration and team training handled by Numa
Maximum: 3
Minimum: 2
Estimate kind: Vendor estimate

Data

Post Termination Access Days: 365

Security

Deletion Policy Url: numa.com/privacy
Encryption In Transit: Yes

Support

Channels: Email

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Numa

Overview

Product

Who it is for

Features

Conversational AI

Autonomous Task Execution

Natural Language Processing

Human-in-the-loop (HITL)

Agentic Task Execution

Speech Recognition

CRM Integration

Multi-Channel Communication

Interaction Tracking

Chat/Messaging

Autoresponders

Personalization

SMS Messaging

Inbox Management

Customer History

Workflow details

Technical details

AI

Deployment

Languages & regions

Implementation

Data

Security

Support

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Product

Who it is for

Workflow details

AI

Deployment

Languages & regions

Implementation

Data

Forethought

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