softosaurForethought
AI agents for customer support that resolve inquiries across channels, classify tickets, guide human agents and surface knowledge gaps.
developer
View product →Vendor profile
Forethought
Forethought builds AI agents that automate customer support, from resolving inquiries to routing tickets and coaching human agents.
About Forethought
Forethought develops an agentic AI platform for customer experience teams. Its Solve, Triage, Assist, Discover and Agent QA agents work with existing helpdesks, CRMs and knowledge bases. The company has entered into an agreement to be acquired by Zendesk.
- Product responsibilities
- Develops and sells the Forethought multi-agent AI platform: Solve, Triage, Assist, Discover and Agent QA.
Software portfolio