softosaurUsers can route inbound calls by IVR, skills, caller information, business hours or queue conditions; use queues, callbacks, voicemail and transfers; place outbound calls with browser or CRM click-to-call and dialing tools; record calls and use monitoring and reporting; and connect calling activity with CRM and helpdesk tools. Number coverage, calling allowances, integrations, features and retention vary by plan, market and assigned number. AI Voice Agents and Conversation Intelligence are separately priced add-ons.
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