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Acuity Scheduling

Lets service businesses replace phone and email scheduling by having clients self-book, pay and receive reminders, saving admin time and reducing no-shows.

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Overview

Clients book appointments on a branded page at any hour, choosing open times, answering intake forms and paying a deposit or full price when required. Confirmations and reminders go out automatically, calendars sync to prevent double-bookings, and client profiles keep notes and history. Some features depend on plan: SMS reminders, waitlist and memberships start at Standard, while the AI assistant, HIPAA agreement and custom API are on Premium.
More product details

Who it is for

Industries
  • Education
  • Government
  • Professional services
Organization Types
  • Business
  • Nonprofit
  • Government
  • Education
  • Individual

Product

Solution Kind
Application

Features

Confirmations/Reminders

Instant confirmation email

Customizable reminder emails

More details & conditions: Confirmations/Reminders

SMS reminders on Standard and above

Categories: Appointment Scheduling

Online Booking

24/7 branded booking page, embeddable or shareable as a link

Deposit or full prepayment via Stripe, Square, PayPal, with Google Pay and Apple Pay at checkout

More details & conditions: Online Booking

Acceptance of terms and cancellation policy before confirmation

Categories: Appointment Scheduling

Appointment Management

Daily, weekly and monthly calendar views

Drag-and-drop rescheduling

More details & conditions: Appointment Management

Per-client past and upcoming bookings

Mobile admin app on all plans

Categories: Appointment Scheduling

Client Database

Searchable client profiles with intake responses, communication history, private notes and appointment history

Import of existing client lists

Categories: Appointment Scheduling

Availability Management

Daily, weekly or recurring hours per service category

Separate in-person, virtual, individual and group availability

More details & conditions: Availability Management

Buffers, daily and weekly appointment limits, minimum notice, blocked time and look-busy setting

Categories: Appointment Scheduling

Automated Scheduling

Booking without staff involvement: slot selection, intake forms, payment, automatic confirmation and reminders

Availability rules and calendar sync to avoid conflicts

Categories: Appointment Scheduling

Client Management

Custom intake forms assigned per appointment type

Client profiles with notes, responses and booking history

More details & conditions: Client Management

Waitlist and client list import

Categories: Appointment Scheduling

SMS Reminders

Automated SMS reminders to reduce no-shows

What you need
  • Standard or Premium plan; not on Starter; availability varies by country

Categories: Appointment Reminder

Rescheduling

Clients reschedule or cancel from the confirmation email within rules the business sets

Drag-and-drop rescheduling by admins on the calendar

Categories: Appointment Reminder

Confirmations/Reminders

Instant confirmation email on booking

Customizable reminder and follow-up emails on a set schedule

More details & conditions: Confirmations/Reminders

SMS reminders on Standard and above

Categories: Appointment Reminder

Contact Database

Client profiles with contact info, form responses, communication history and private notes

Search and filtering of clients

More details & conditions: Contact Database

Import of an existing client list

Categories: Appointment Reminder

Appointment Scheduling

Clients self-schedule from a branded booking page

Appointment types with durations, prices and descriptions

More details & conditions: Appointment Scheduling

Clients reschedule or cancel from the confirmation email

Categories: Appointment Reminder

Show all details (22)

Calendar Sync

Two-way sync with Google Calendar, Outlook, iCloud and Office 365

Conflict checks against synced calendars before booking

Categories: Appointment Reminder

SMS Messaging

Automated SMS appointment reminders

SMS waitlist notifications when a slot opens

What you need
  • Standard or Premium plan; availability varies by country

Categories: Appointment Reminder

Availability Management

Per-day or recurring hours per service

Buffers, appointment limits per day, week or service, minimum booking notice and blocked time

More details & conditions: Availability Management

Separate time zones per staff or location on Premium

Categories: Scheduling

Real-time Scheduling

Open slots reflect current availability by checking synced external calendars and the Acuity calendar at booking time

Categories: Scheduling

Employee Scheduling

Assign services to staff members with their own calendars

View and manage staff calendars

What you need
  • Standard (up to 6 calendars) or Premium (up to 36 calendars) for multiple calendars

Categories: Scheduling

Group Scheduling

Separate availability, capacity and timing for group sessions such as classes or workshops

Categories: Scheduling

Calendar Management

Unified view of personal and professional calendars

Staff and location calendars

More details & conditions: Calendar Management

Daily, weekly and monthly views and drag-and-drop rescheduling

Categories: Scheduling

Online Booking

24/7 self-booking from any device on a branded page

Intake forms, optional deposit or prepayment and automatic confirmation

Categories: Scheduling

Calendar Sync

Two-way sync with Google Calendar, Outlook, iCloud and Office 365

Automatic blocking of time for existing commitments

Categories: Scheduling

Appointment Scheduling

Appointment types for unlimited services and appointments

Client self-scheduling, rescheduling and cancellation

More details & conditions: Appointment Scheduling

Admin management of bookings on calendars

Categories: Scheduling

Workflow details

Rules
  • Availability hours

    daily, weekly or recurring, per service

  • Buffer time

    supported

  • Appointment limits

    per day, week or service

  • Minimum advance notice

    supported

  • Blocked dates

    supported

  • Gap minimizing

    only slots adjacent to existing bookings

  • Group session capacity

    supported

Pricing

Common pricing conditions

Applies to: Starter · Standard · Premium

Tax Treatment
Excluded
Trial Auto Charge
No
Trial Available
Yes
Trial Card Required
No
Trial Days
7
Trial is free
Yes

Starter

From USD 16 / flat fee / monthBilled annually

USD 16 / flat fee / month

Billed annually

Commitment Months
12

USD 20 / flat fee / month

Billed monthly

Plan details & limits

Business Model
  • Subscription
Limits
  • Calendars

    1Calendars

  • Services and appointments

    Unlimited

Standard

From USD 27 / flat fee / monthBilled annually

USD 27 / flat fee / month

Billed annually

Commitment Months
12

USD 34 / flat fee / month

Billed monthly

Plan details & limits

Business Model
  • Subscription
Limits
  • Calendars

    6Calendars

  • Services and appointments

    Unlimited

Premium

From USD 55 / flat fee / monthBilled annually

USD 55 / flat fee / month

Billed annually

Commitment Months
12

USD 69 / flat fee / month

Billed monthly

Access in this plan

Programmatic access
Yes

Plan details & limits

Business Model
  • Subscription
Limits
  • Calendars

    36Calendars

  • Services and appointments

    Unlimited

Technical details

Deployment

Client Channels
  • Browser
  • Mobile app
  • API
Delivery Models
  • Cloud (SaaS)

Implementation

Delivery Mode
  • Self service

Languages & regions

Locale Options
  • Time zones

Customization

Skill Level
  • No code
  • Developer required
Supported Scopes
  • Branding
  • Forms

Support

Channels
  • Email
  • Chat
  • Knowledge base
Included In Plan
Yes
Training Formats
  • Documentation
  • Webinar

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