softosaurMSPs and IT teams monitor endpoint status and alerts, open attended or unattended remote sessions, manage patches and vulnerabilities, and automate work with policies, scripts and visual tools. Integrated ticketing includes routing, a customer portal, time tracking and billing connections. N-zo gives in-product guidance and recommended actions; the Product Expert links directly to the relevant report for report questions. MCP-compatible tools can query live device, patch and vulnerability data and act within existing role-based permissions. Backup and additional endpoint-security products are separate add-ons or integrations. The trial has a ten-device cap; extending it requires an upgrade or sales approval.
One screen shows status and alerts for all endpoints, with 24/7 monitoring of devices and network devices, automated device monitoring checks, and the option to act or remote into a device from there.
Take Control is one click away on the N-sight platform bar with no install required for technicians. It offers attended and unattended access, drag-and-drop file transfer, live chat and voice calls, multi-monitor support, remote command line, screenshots, diagnostics and clipboard clearing after sessions, to Windows, macOS and Linux devices.
Integrated ticketing: automated ticket creation and routing, email-to-ticket, a branded customer portal for submitting and tracking tickets, custom ticket statuses, shared workspaces, SLA configuration with compliance tracking, time tracking, mobile app for technicians and multi-client management.
Attended and unattended remote support to Windows, macOS and Linux with file transfer, chat, voice, multi-monitor support, remote command line and session logging; launch is one click from the N-sight bar, from the asset list, or from MSP Manager. Technician users sync between Take Control, RMM and MSP Manager.
Monitoring, alerting and patch management apply to Windows, macOS, iOS, Linux and more, and automation covers Windows, macOS and Linux workstations and servers, including automated monitoring and self-healing.
Endpoint status and alerts on one screen, remote access, patch and vulnerability management, no-code and scripted automation, network device discovery, ticketing and billing, and AI assistance in one multi-tenant platform for Windows, macOS, iOS and Linux.
Automated monitoring, self-healing and patching apply to Windows, macOS and Linux servers and workstations, with network devices such as routers, firewalls and printers also covered by automation.
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