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GymMaster

All-in-one gym management software that lets clubs handle memberships, bookings, billing, door access and reporting without a front-desk bottleneck.

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By GymMaster

gymmaster.com

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Overview

Run a gym from one web-based system: members sign up and pay online, book classes and PT sessions in the portal or mobile app, and are billed automatically, while staff manage schedules, leads, point of sale, stock, communications and KPI reports. Optional hardware adds 24/7 door access with RFID or Bluetooth. Plans are sized by current members per site (up to 100, 400, 1,300, or unlimited on Enterprise); AI writing and insights features require a customer-held paid OpenAI account.
More product details

Product

Awards and recognitions
  • Name
    Deloitte Master of Growth Index (Fast 50, New Zealand), ranked 14th
    Year
    2,025
    Organizer
    Deloitte
  • Name
    Deloitte Master of Growth Index (Fast 50, New Zealand), ranked 16th
    Year
    2,024
    Organizer
    Deloitte
  • Name
    Software Advice FrontRunners
    Year
    2,023
    Organizer
    Software Advice
  • Name
    GetApp Category Leaders
    Year
    2,023
    Organizer
    GetApp
Demo Url
gymmaster.com/book-a-demo
Documentation
gymmaster.com/user-manual
Release Notes Url
gymmaster.com/release-notes/v1720
Solution Kind
Application
Version
1720

Who it is for

Organization Types
  • Business
User Count Range
Unit
current members per site
Basis
Professional plan cap; Enterprise is unlimited
Maximum
1,300

Features

Member Database

Customizable member profiles storing acquisition source, memberships, billing, visits, bookings, communications, measurements and purchases

Current-member list API filterable by club and last update

Categories: Membership Management

Member Portal

Customizable website-embedded portal and mobile app for member signup, renewal, payments and bookings

Viewing measurements, progress and fitness programs

Categories: Membership Management

Member Communication

Bulk or automated email, SMS* and push messages to leads, members, at-risk and historic members

Audience segmentation, tasks and automations, and Mailchimp integration

Categories: Membership Management

Member Types

Membership types with promotional prices, free-until dates, signup and maintenance fees, multi-club availability and divisions

Categories: Membership Management

Membership Renewals

Member self-service renewal in the portal and automatic renewal reminders

Add, cancel (with reason) and suspend memberships via API

Categories: Membership Management

Event Management

Events and meetings scheduled alongside classes and bookable by members or staff

Categories: Membership Management

Dues Management

Automated billing and payments with invoicing, reconciliation reports and multiple billing-provider options

Member payment of outstanding charges and account history

Categories: Membership Management

Membership Management

Configurable membership types with visit, booking-type or access restrictions and class or service limits

Billing up-front, weekly, monthly or annually, with trial, promo and concession passes

Categories: Gym Management

Class Scheduling

Color-coded schedule for classes, activities, one-on-one sessions, meetings and events across trainers, rooms and equipment

Class attendee limits, waiting lists and advance-booking windows

Categories: Gym Management

Attendance Tracking

Automatic class check-in when members enter with RFID key fobs

Attendance levels tracked by class type

Categories: Gym Management

Attendance Management

Visit records from door check-ins and booking check-in/check-out

Membership visit limits and daily or monthly visit counts via reports and API

Categories: Gym Management

Member Portal

Website-embedded portal and mobile app for online signup, membership renewal, payments and class or service booking

Viewing measurements, progress and fitness programs

Categories: Gym Management

Show all details (22)

Online Booking

Members book classes and services such as PT sessions via the app or a website-embedded timetable

Staff book members in from any device

Categories: Gym Management

Booking Management

Create, cancel, waitlist, check in/out and rate bookings

Push or SMS* notification of members affected by booking changes

Categories: Gym Management

Staff Management

Staff timesheet tracking and staff commissions

Trainer performance reports, weekly timetable download and user access rights

Categories: Gym Management

Client Profiles

Member profiles with contact details, goals, measurements with progress photos and custom fields

Categories: Personal Trainer

Fitness Plan

Trainers create and assign workouts that members log in the app or portal

Categories: Personal Trainer

Appointment Scheduling

Book one-on-one PT or service sessions against a trainer, room or equipment resource

Calendar invites and trainer timetable download to iCal or Google Calendar

Categories: Personal Trainer

Exercise Library

Workout exercises with description, image and video links, sets, reps, rest, tempo and weight via the member app and API

Categories: Personal Trainer

Attendance Tracking

Check in and out service bookings such as PT sessions, with attended status in past bookings

Categories: Personal Trainer

Fitness Assessments

Record member measurements by category and unit with progress photos

Online questionnaires with stored answers

Categories: Personal Trainer

Client Management

Track client memberships, bookings, visits, communications, measurements and purchases

Lead sales funnel and at-risk member win-back tools

Categories: Personal Trainer

Pricing

Foundation

USD 89 / flat fee / month

USD 89 / flat fee / month

Add On Fees
  • Custom-branded member app

    USD 150/ month

    Trigger
    Optional add-on; a one-time USD 450 setup fee also applies
Cancellation Policy Url
gymmaster.com/cancel-gymmaster-membership
Commitment Months
0
Tax Treatment
Excluded

Plan details & limits

Business Model
  • Subscription
Limits
  • Current members per site

    100members

Advanced

USD 129 / flat fee / month

USD 129 / flat fee / month

Add On Fees
  • Custom-branded member app

    USD 150/ month

    Trigger
    Optional add-on; a one-time USD 450 setup fee also applies
Cancellation Policy Url
gymmaster.com/cancel-gymmaster-membership
Commitment Months
0
Tax Treatment
Excluded

Plan details & limits

Business Model
  • Subscription
Limits
  • Current members per site

    400members

Professional

USD 209 / flat fee / month

USD 209 / flat fee / month

Add On Fees
  • Custom-branded member app

    USD 150/ month

    Trigger
    Optional add-on; a one-time USD 450 setup fee also applies
Cancellation Policy Url
gymmaster.com/cancel-gymmaster-membership
Commitment Months
0
Tax Treatment
Excluded

Plan details & limits

Business Model
  • Subscription
Limits
  • Current members per site

    1,300members

Enterprise

Contact vendor

Contact vendor

Plan details & limits

Limits
  • Current members per site

    Unlimitedmembers

Access & availability

API operations and access

Member login, profile read and update, signup with a membership and prospect creation

Class schedule, seats, class and service bookings with room and equipment, cancellation, check-in/check-out and ratings

Membership listing, purchase, cancellation and suspension; outstanding charges, account history and payments

Products, promotions, measurements, workouts, questionnaires, contracts and signatures, communication preferences, template emails and door check-in

Limits to check
  • Member Portal API v1500 requires an API key plus a login token (generally valid 1 hour); staff, billing-provider and full back-office endpoints are not documented.

Technical details

API

API access conditions
  • Several endpoints may return responses cached for 2 to 10 minutes.
Access
Public
Documentation
gymmaster.com/gymmaster-api
Protocols
  • REST

Deployment

Client Channels
  • Browser
  • Mobile app
  • API
Delivery Models
  • Cloud (SaaS)

Implementation

Delivery Mode
  • Vendor

AI

Output Modalities
  • Text
Providers Models
  • OpenAI ChatGPT (model version unspecified)
Use Cases
  • AI content generation

Customization

Supported Scopes
  • Fields
  • Report templates
  • Branding

Security

Access Models
  • Role based

Support

Channels
  • Email
  • Phone
  • Knowledge base
Human Availability
Weekdays
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Human staffed
Yes
Included In Plan
Yes
Training Formats
  • Documentation
  • Video

Integrations

Reviews

User experiences, moderated before publication. Review policy

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