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FastPass Identity Verification Manager (IVM)

Lets IT service desks verify employees and contractors with scored, configurable checks before releasing password or account actions, reducing social-engineering risk and logging an audit trail to the ticket.

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By FastPassCorp

fastpasscorp.com

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Overview

Help desk agents verify employees and contractors before sensitive actions such as a password reset, MFA reset or account unlock. IVM launches inside the ITSM ticket, scores configurable checks per user group and request type, releases the action once the threshold is met and writes every step back to the ticket as an audit trail. It focuses on workforce help-desk calls rather than consumer KYC onboarding.
More product details

Product

Demo Url
fastpasscorp.com/fastpass-ivm-vs-conventional-methods
Documentation
fastpasscorp.com/fastpass-ivm-technical-faq
Solution Kind
Application

Who it is for

Industries
  • Healthcare
  • Financial services
  • Education
  • Pharmaceuticals
  • IT services
Organization Types
  • Business
  • Education
User Count Range
Unit
users
Minimum
500

Before you choose

Check before choosing

  • Built for workforce help-desk calls from employees and contractors; it is not a consumer KYC onboarding tool and does not use government ID plus selfie.

Features

Fraud Detection

Warns the operator of possible fraud calls and checks repeated requests, unusual timing and unrecognized devices

Treats failed or aborted attempts as early warnings and can alert the user, manager, IT security and SIEM

Categories: Identity Verification

Multiple Authentication Methods

Combines MFA push or TOTP, SMS and email codes, knowledge questions, manager approval, HR and AD data, asset tags and contextual signals in any configuration

Categories: Identity Verification

Data Verification

Checks caller answers against HR records, Active Directory or Entra attributes, ServiceNow ticket history, manager data and asset tags, and can check user data in external systems

Categories: Identity Verification

Authentication

Authenticates help desk callers by scoring factors per user group and request type; the action is released only when the threshold is met and mandatory factors pass

Categories: Identity Verification

Multi-Factor Authentication

Delivery method: Integration

Uses Microsoft Authenticator, Okta Verify push and TOTP, Duo, RSA SecurID, PingID, TOTP apps and SMS or email codes as weighted verification factors

Not included
  • Does not replace the organization's existing MFA sign-in

Categories: Identity Management

Password Management

Executes password resets after successful verification for AD, SAP, Oracle, IBM, LDAP and external web services without elevated agent rights

Delivers the new password by phone, SMS or private email

Categories: Identity Management

Authentication

Verifies a calling employee or contractor by combining MFA, SMS or email codes, knowledge questions and manager approval before a password reset is released

Categories: Identity Management

Workflow details

Methods
  • Authenticator app
  • Mobile push approval
  • Time-based one-time password (TOTP)
  • SMS
  • Email
Workflow boundary and exception handling
  • A user who lost a phone can reach the verification threshold through alternative factors such as dynamic questions, manager approval or an asset tag; agents cannot release credentials themselves, so failed attempts escalate instead of bypassing verification.

Access & availability

API operations and access

Integrates with ITSM tools through RESTful APIs, webhooks and platform-specific connectors, launching inside the agent's ticket and writing results back to it.

Technical details

Implementation

Delivery Mode
  • Vendor
Typical Duration
Unit
Weeks
Scope
Proof of concept in a standard Active Directory/Entra environment (cloud POC 1 to 3 weeks if scenarios are decided; on-premises generally longer); a full production rollout for a large organization typically adds 4 to 8 weeks.
Maximum
6
Minimum
3
Estimate kind
Vendor estimate

Deployment

Delivery Models
  • Cloud (SaaS)
  • On premises

API

Protocols
  • REST
Outbound webhooks
Yes

Customization

Supported Scopes
  • Workflows
  • Templates
  • Business rules

Security

Assurances
  • Kind
    Certification
    Scope
    FastPass European cloud operations
    Standard
    Cyber Essentials Plus
  • Kind
    Certification
    Scope
    FastPass US cloud operations; Type II certification in progress
    Standard
    SOC 2
  • Kind
    Self declaration
    Scope
    FastPass IVM from version 4.0 (256-bit AES encryption, PBKDF hashing); vendor-stated, undated
    Standard
    FIPS 140-2
  • Kind
    Assessment
    Scope
    FastPass Cloud services; external annual penetration test against PCI/OWASP standards
    Standard
    PCI/OWASP penetration test
Encryption In Transit
Yes
MFA Methods
  • Authenticator app
  • Mobile push approval
  • Time-based one-time password (TOTP)
  • SMS
  • Email

Integrations

Servicenow

Direction
Bidirectional
Method
Marketplace app
Objects
  • Ticket category triggers IVM; ServiceNow ticket history feeds dynamic questions; verification steps, outcomes and timestamps are written back to the ticket.
Sync Mode
  • Event driven

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