Enterprise Process Center (EPC)

Enterprise Process Center connects process modeling, quality events, risk and controls, regulatory compliance and low-code workflows in one governed repository so teams can document, run and improve how work gets done.

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Overview

Enterprise Process Center (EPC) is Interfacing's integrated management system. Teams model processes in BPMN 2.0, link them to roles, documents, risks, controls and regulations, and run approvals, CAPA, audits and quality events through configurable low-code workflows. AI assists with drafting processes and procedures, parsing regulations and answering questions from governed content, while review, approval and audit-trail controls keep people accountable. It is web-based with an iOS and Android app for offline reading of saved content, integrates through REST APIs, SSO with SAML 2.0 and Microsoft 365, and supports import and export of Excel, Visio, Word, CSV and XML content.
More product details

Product

Demo Url
interfacing.com/request-a-demo
Solution Kind
Platform

Who it is for

Industries
  • Life sciences
  • Pharmaceuticals
  • Manufacturing
  • Aerospace and defense
  • Energy and utilities
  • Financial services
  • Government
  • Healthcare
Organization Types
  • Business
  • Government
  • Education

Before you choose

Working without a connection

  • Saved objects are viewable and forms reviewable offline in the iOS and Android app; data is encrypted on the device, auto-purged after an admin-set period, and synced when reconnected.

Features

Process Modeling & Designing

BPMN 2.0 process modeling with swimlane and value-stream views

RASCI responsibility assignment

More details & conditions: Process Modeling & Designing

Import and export of Visio, Excel, XPDL and BPMN 2.0 XML

AI-generated process maps

Categories: Business Process Management

Business Process Control

Review and approval cycles with role-based access

Audit trails of modifications from request to implementation

More details & conditions: Business Process Control

Business Activity Monitoring dashboards of tasks and workflows

Categories: Business Process Management

Rules-Based Workflow

Define rules, guards and actions with a graphical designer or C# syntax

Raise rules within process steps, forms and events

More details & conditions: Rules-Based Workflow

Change rules in real time

Connect rules to external resources

Categories: Business Process Management

Business Process Automation

Define workflows and run them through a process engine

Run human-based, system-based and hybrid processes

More details & conditions: Business Process Automation

Route work by data and user actions

Handle process exceptions

Categories: Business Process Management

Process Change Tracking

Compare a process version against previous versions

Restore deleted objects from archives

More details & conditions: Process Change Tracking

Impact assessment of changes across related objects

Controlled changes to active processes and running instances

Categories: Business Process Management

No-Code

Drag-and-drop WYSIWYG form and dashboard design for non-technical users

Graphical rule designer to minimize coding

Categories: Business Process Management

Forms Automation

Drag-and-drop electronic form design with validation rules

Auto-generate and auto-fill form fields from entities and data

More details & conditions: Forms Automation

Master-detail forms and Word or PDF reports from forms

Categories: Business Process Management

Graphical Workflow Editor

Drag-and-drop mapping with automatic layout and re-routing

Real-time sync collaboration on process maps

More details & conditions: Graphical Workflow Editor

Graphical process design with decision points and parallel activities

Categories: Business Process Management

Document Coding & Control

Unique document IDs, version control and templates

Review, approval workflows with electronic signatures

More details & conditions: Document Coding & Control

Read-and-understood confirmations and periodic reviews

Document search by metadata and full text

Categories: Quality Management

Quality Control

Inspection planning by type with assigned inspectors

FMEA-based corrective action plans

Categories: Quality Management

Corrective and Preventive Actions (CAPA)

Raise CAPA ad hoc or from incidents, audits and risk analysis

Record root cause and multiple CAPA action items with owners and status

More details & conditions: Corrective and Preventive Actions (CAPA)

Collect evidence to validate completion

Categories: Quality Management

Audit Management

Internal, external and supplier audit planning and execution

Ad hoc and pre-scheduled audits

More details & conditions: Audit Management

Escalation of findings to CAPA

Categories: Quality Management

Show all details (24)

Complaint Management

Capture complaints as quality events linked to processes, products and suppliers

Associated action item tracking

Categories: Quality Management

Supplier Quality Control

Supplier onboarding and qualification workflows

Annual re-qualification

More details & conditions: Supplier Quality Control

Supplier Corrective Action Requests with root cause methods

Central supplier database

Categories: Quality Management

Defect Tracking

Nonconformity recording with root cause and corrective action

Action item tracking of nonconformances

Categories: Quality Management

Risk Management

Risk library and customizable risk matrices

Residual risk and risk roll-up scoring

More details & conditions: Risk Management

Trigger CAPA from process and task risk analysis

Categories: Quality Management

Compliance Tracking

AI parsing of regulations into requirements

Impact assessment of regulatory changes on linked objects

More details & conditions: Compliance Tracking

Traceability from regulation to process, owner, document, risk, control and evidence

Categories: Compliance

Audit Management

Plan, schedule and conduct internal, external, supplier and regulatory audits

Reusable audit definitions, tests and sampling requirements

More details & conditions: Audit Management

Audit findings that trigger CAPA

Complete audit trails and reports

Categories: Compliance

Risk Management

Risk library with likelihood, impact and detectability scoring

Customizable risk matrices and heat maps

More details & conditions: Risk Management

Gross and residual risk with automated roll-up

Preventive and detective controls with testing

Categories: Compliance

Policy Management

Link policies, regulations and requirements to processes, risks and controls

Endorsement, approval and attestation workflows

More details & conditions: Policy Management

Scheduled periodic reviews of policies and controls

AI generation of policies and regulations with integrated controls

Categories: Compliance

Alerts/Escalation

Automatic escalation of CAPA requests to an alternate owner

Notifications by SMS, email and in-app

More details & conditions: Alerts/Escalation

Notification of employees about document and regulatory changes

Categories: Compliance

Monitoring

Key risk and control indicators with target thresholds

Dashboards and drilldown reports on compliance status

Categories: Compliance

Archiving & Retention

Archive, restore and purge of content

Retention-driven automated purging

More details & conditions: Archiving & Retention

Document archiving and retention controls

Categories: Compliance

Incident Management

Incident recording with tracking codes

Root cause and risk analysis

More details & conditions: Incident Management

Escalation to CAPA

Incident dashboards and reports

Categories: Compliance

Technical details

API

Programmatic access
Yes
Protocols
  • REST

AI

Citations
Yes
Customer Knowledge
  • Retrieval
Input Modalities
  • Text
  • Image
  • Video
  • Structured data
Use Cases
  • AI content generation
  • Knowledge question answering
  • Information extraction
  • Risk analysis

Deployment

Client Channels
  • Browser
  • Mobile app
  • API
Delivery Models
  • Cloud (SaaS)
Offline Scope
  • Read

Data

Export Formats
  • Excel workbook
  • CSV
  • XML
  • PDF
  • HTML
Import Formats
  • Excel workbook
  • CSV
  • XML
  • Word document

Security

SSO Protocols
  • SAML

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