SmartProcess

Web-based process, document and workflow management with QM modules, helping companies model processes, automate approvals and run quality management.

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Overview

SmartProcess models business processes in BPMN 2.0 directly in the web browser, publishes them with a configurable release workflow and version comparison, and links them to documents, roles, risks and key figures. Workflows with digital forms automate approvals, tasks and measures. Optional modules cover complaints, audits, CAPA, risk and test equipment management. The cloud solution is hosted on AWS in Frankfurt, or in Ohio for US customers; licensing is per user as Viewer, Editor or Designer.
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Who it is for

Industries
  • Automotive
  • Manufacturing
Roles
  • Quality manager

Product

License Model
Proprietary
Solution Kind
Suite

Images

Features

Document Coding & Control

Check In / Check Out of documents

Automatic unique document numbers

More details & conditions: Document Coding & Control

Versioning and approval workflow

Validity periods with expiry notification

Categories: Quality Management

Corrective and Preventive Actions (CAPA)

Standard CAPA workflow for corrective and preventive actions

CAPAs from audits, complaints and other sources

More details & conditions: Corrective and Preventive Actions (CAPA)

Deadline monitoring and escalation management

Categories: Quality Management

Audit Management

Plan and carry out system, process and product audits

Import question catalogs such as ISO 9001

More details & conditions: Audit Management

Create measures directly from findings

Prepare and distribute audit reports

Categories: Quality Management

Complaint Management

Record complaints in a structured catalog with repeat-complaint display

Control measures through a workflow

More details & conditions: Complaint Management

Send and receive e-mails within a complaint

Analyze by customer, supplier, error type and cause

Categories: Quality Management

Supplier Quality Control

Supplier management module to qualify, evaluate and monitor suppliers

Supplier qualification workflow

Categories: Quality Management

Risk Management

Standard workflow for risk management

Risk artifacts in process models

Categories: Quality Management

Process Modeling & Designing

Model processes in BPMN 2.0 in the web browser

Automatic validation of modeling rules

More details & conditions: Process Modeling & Designing

Import and export of BPMN files

Process maps and organization charts linked to roles

Categories: Business Process Management

Business Process Control

Task list with schedule overview of all processes and tasks

Status history and logged workflow steps

More details & conditions: Business Process Control

Escalation and deadline tracking of measures

Categories: Business Process Management

Rules-Based Workflow

Serial and parallel workflows with BPMN gateways

Role- and permission-based control with automatic task assignment

Categories: Business Process Management

Business Process Automation

Convert modeled processes into executable workflows

Automate approvals, measures, forms and audits as workflows

More details & conditions: Business Process Automation

Create processes manually or automatically, for example by e-mail import

Categories: Business Process Management

Process Change Tracking

Configurable release workflow for checks, releases and publication

Graphical version comparison of processes and documents

Categories: Business Process Management

No-Code

Define workflows and digital forms without programming knowledge

Adapt workflow templates to own processes

Categories: Business Process Management

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Forms Automation

Drag-and-drop form designer for digital forms without programming

Freely definable input masks and fields

Categories: Business Process Management

Graphical Workflow Editor

Graphical workflow designer based on BPMN core symbols in the web browser

Categories: Business Process Management

Technical details

AI

AI usage conditions
Allowance renewal
Monthly
Usage unit
Credits
Usage conditions
  • AI credits are sold in packages of 3000, 7000 or 15000 credits; prices are available on request.
  • Credits reset to the purchased package amount at the start of each month; once credits run out, no further AI requests can be submitted that month.
  • Several packages can be combined and their balances add up; credit packages can be cancelled monthly.
  • About 1 credit is used per 5 AI chatbot requests; AI-assisted process creation and knowledge-question generation can use more.
Customer Knowledge
  • Retrieval
Use Cases
  • Knowledge question answering

API

API access conditions
  • A REST API (OData4) for workflow processes and catalogs is offered as an optional extension.
  • An MCP interface is available for cloud applications.
Programmatic access
Yes
Protocols
  • OData
  • REST

Deployment

Client Channels
  • Browser
Delivery Models
  • Cloud (SaaS)
Hosting Regions
  • Frankfurt, Germany
  • United States

Implementation

Delivery Mode
  • Self service
  • Vendor

Data

Export Formats
  • PDF
  • Excel workbook

Customization

Skill Level
  • No code
Supported Scopes
  • Forms
  • Workflows
  • Reports
  • Fields

Security

Access Models
  • Role based
Encryption At Rest
Yes
Encryption In Transit
Yes
Provisioning
  • Directory synchronization
Residency Scope
  • Region
    Frankfurt, Germany
    Country
    Germany
    Provider
    AWS
    Data class
    Primary data
  • Region
    Ohio, for customers from the USA
    Country
    United States
    Provider
    AWS
    Data class
    Primary data
SSO Protocols
  • SAML

Support

Channels
  • Email
  • Phone
Training Formats
  • Video
  • Webinar
  • Live online

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