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Webbosaurus

Webbosaurus monitors online reviews and questions from more than 10,000 sources in one platform, so teams can answer, analyse and request reviews in one workflow.

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By Webbosaurus

webbosaurus.de

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Overview

Collects reviews and questions from Google Maps, Amazon, Trusted Shops, Trustpilot and over 10,000 other sources in 48 countries into one dashboard, with categorisation, sentiment and content analysis. Teams reply directly in the platform using AI suggestions, templates, text modules and signatures, individually or in bulk, and can delegate tasks, add notes and track processing status. Intelligent filters, custom dashboards, alerts and reports, AI insights, review requests through campaigns, review sharing for websites and an API for feeding data into BI and CRM tools are part of the platform.
More product details

Who it is for

Organization Types
  • Business

Product

Solution Kind
Application

Features

Review Monitoring

Monitor reviews and questions from over 10,000 sources in 48 countries

Filter reviews by key attributes and find reviews still needing a response

More details & conditions: Review Monitoring

Track changed reviews

Response Management

Reply to reviews directly in the platform

AI response suggestions, AI Batch, templates, text modules, personalised salutations and signatures

More details & conditions: Response Management

Delegate tasks, add notes and track processing status

Review Notification

Automatic customised alerts for all reviews and questions

Email notifications and weekly summaries

Categories: Review Management

Review Request

Request reviews through targeted campaigns to obtain more positive reviews and authentic feedback

Negative Feedback Management

Identify criticism and complaints through sentiment and content analysis

Identify and contact customers with negative experiences

More details & conditions: Negative Feedback Management

Support in dealing with unfair reviews and violations

Ratings/Reviews

Aggregate ratings and reviews from many portals in one dashboard with KPIs

Review sharing pulls reviews into a website or online shop

Categories: Review Management

Sentiment Analysis

Customer sentiment, categorisation and content analysis of reviews

AI Insights into positive and negative drivers

Widgets

Review sharing pulls reviews into a website or online shop as social proof

Categories: Reputation Management

Technical details

API

Programmatic access
Yes

Deployment

Client Channels
  • Browser
  • API
Delivery Models
  • Cloud (SaaS)
Hosting Regions
  • Germany

Implementation

Delivery Mode
  • Vendor

AI

Input Modalities
  • Text
Output Modalities
  • Text
Use Cases
  • Text generation
  • Sentiment analysis

Languages & regions

Support Languages
  • de
  • en

Customization

Supported Scopes
  • Dashboards
  • Reports
  • Templates

Support

Channels
  • Email
  • Phone
Resolution SLA
  • Severity
    90% of enquiries
    Target minutes
    240

Reviews

User experiences, moderated before publication. Review policy

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