Timewax

Resource planning software that lets service organizations schedule people on projects, forecast capacity and utilization, and track project progress and time.

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Overview

Schedule people on projects by dragging them onto a visual planning board, or enter hours per week for longer periods, and see conflicts and overload as you plan. Schedules sync to Outlook and Google Calendar, and resource requests record future demand by department, role and skill before anyone is assigned. Utilization reports, project progress tracking and time sheets show planned versus actual hours, with charges based on scheduled FTE rather than users.
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Who it is for

Industries
  • IT services
  • Professional services
Organization Types
  • Business
Roles
  • Resource Manager
  • Project manager
Use Cases
  • Resource planning
  • Resource allocation
  • Project planning
  • Time tracking

Product

Solution Kind
Application

Images

Features

Resource Scheduling

Day-level planning board and week-level hours planning with calendar sync

Categories: Resource Management

Capacity Management

Utilization report combining planned hours and future demand by department, role, resource, skill, client and project

Categories: Resource Management

Skills Tracking

Skill matrix with proficiency levels per employee, skill-based assignment and expiry notifications

Categories: Resource Management

Multiple Projects

Schedule the same people across multiple projects and see conflicts and overload

Categories: Resource Management

Reporting/Project Tracking

Dashboards for planned versus actual hours, utilization and margin

Categories: Resource Management

Project Management

Project breakdown, budgets in hours and amounts, and progress tracking

Categories: Resource Management

Resource Allocation & Planning

Resource requests by department, role and skill, later assigned to named resources

Categories: Resource Management

Project Planning

Schedule projects, activities and tasks with drag and drop

Categories: Resource Management

Project Planning

Schedule projects, activities and tasks visually with drag and drop, at day level or as hours per week

Categories: Project Planning

Visualization

View schedules on a planning board and Gantt chart, and analyze utilization and project performance in customizable dashboards

Categories: Project Planning

Resource Management

Schedule resources by skill, record future demand with resource requests and see utilization by department, role and person

Categories: Project Planning

Project Management

Break projects into milestones, deliverables or activities with budgeted hours and amounts

Categories: Project Planning

Show all details (14)

Project Time Tracking

Copy planned hours into time sheets, submit them for manager approval and compare actual with planned hours

Categories: Project Planning

Progress Tracking

Track project progress in real time and compare planned, budgeted and actual hours

Categories: Project Planning

Workflow details

Planning
  • Gantt
  • Resource planning
  • Milestones
Constraints
  • Capacity
  • Skills
  • Budgets
Work Views
  • Gantt

Categories: Project Planning

Project Financials
  • Budgets
  • Costs

Categories: Project Planning

Access & availability

API operations and access

Retrieve, create, edit and delete master data: clients, projects, resources and skills

Retrieve, create, edit and delete transactional data: planning bookings, time sheets and Gantt charts

Technical details

API

API access conditions
  • Requests are limited to 5 per second per client environment under the fair use policy.
  • Each edition includes a monthly request bundle: Bronze 50,000, Silver 100,000, Gold 250,000, Platinum 500,000, Diamond unlimited.
  • Requests above the monthly bundle are charged afterwards at 0.001 euros each.

Deployment

Client Channels
  • Browser
  • Mobile app
  • API
Delivery Models
  • Cloud (SaaS)

Implementation

Delivery Mode
  • Self service
  • Vendor

Data

Import Formats
  • Excel workbook

Reliability

RPO Minutes
2,880
Uptime SLA Percent
99.5

Customization

Supported Scopes
  • Dashboards
  • Roles

Languages & regions

UI Languages
  • en
  • de
  • fr
  • nl

Security

Access Models
  • Role based
DPA Url
timewax.com/dpa
Encryption In Transit
Yes

Support

Channels
  • Phone
  • Ticket
Human Availability
Timezone
CET
Weekdays
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
Opens local
09:00
Closes local
17:00
Human staffed
Yes
Included In Plan
Yes
Response SLA
  • Clock
    Business time
    Severity
    Urgency 1 (very serious): software unavailable to all employees
    Terms URL
    timewax.com/sla
    Target minutes
    60
  • Clock
    Business time
    Severity
    Urgency 2 (serious): parts of the software unavailable to some employees
    Terms URL
    timewax.com/sla
    Target minutes
    240
  • Clock
    Business time
    Severity
    Urgency 3 (medium): one employee cannot work with the software
    Terms URL
    timewax.com/sla
    Target minutes
    480
  • Clock
    Business time
    Severity
    Urgency 4 (slight): one employee cannot use one part of the software
    Terms URL
    timewax.com/sla
    Target minutes
    960
  • Clock
    Business time
    Severity
    Urgency 5 (very slight): questions or requests not affecting operation
    Terms URL
    timewax.com/sla
    Target minutes
    2,400

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