Stonly helps customer service teams turn support knowledge into interactive guides and knowledge bases that agents and customers can follow to resolve issues.
Create articles and interactive step-by-step guides
Publish a knowledge base with custom design and SEO metadata
Segment and target content by customer data
Collect feedback and analyze usage
Categories: Knowledge Management · Customer Support
Search topics, guides and steps
Categories: Knowledge Management
Versioning
Scheduled publishing
Review flows
Content health monitoring
Content migration
Categories: Knowledge Management
WYSIWYG editor
Multimedia editor with images, GIFs, videos and annotations
Code blocks
Reusable snippets
Categories: Knowledge Management
Track edits by different team members with versioning
Control who can create, edit and view content down to guide level
Categories: Knowledge Management
Tag content
Add metadata to content
Categories: Knowledge Management
Collect feedback on knowledge content
Collect survey responses and analyze them
Categories: Customer Experience
Launch no-code NPS surveys on a website
Offer different post-survey paths based on the response
Target and segment surveys
Categories: Customer Experience
Launch no-code NPS surveys on a website
Offer different post-survey paths based on the response
Target and segment surveys
Send survey data to other systems
Categories: Customer Experience
Answer customer questions from structured Stonly knowledge
Show the matching guide when intent is recognized (Guided Answers)
Categories: Customer Support
400/ month
5
1
Unlimited
Unlimited
Unlimited
4,000/ month
5
1
User experiences, moderated before publication. Review policy
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