O Stonly ajuda equipes de atendimento ao cliente a transformar o conhecimento de suporte em guias interativos e bases de conhecimento que agentes e clientes podem seguir para resolver problemas.
Create articles and interactive step-by-step guides
Publish a knowledge base with custom design and SEO metadata
Segment and target content by customer data
Collect feedback and analyze usage
Categorias: Knowledge Management · Customer Support
Search topics, guides and steps
Categorias: Knowledge Management
Versioning
Scheduled publishing
Review flows
Content health monitoring
Content migration
Categorias: Knowledge Management
WYSIWYG editor
Multimedia editor with images, GIFs, videos and annotations
Code blocks
Reusable snippets
Categorias: Knowledge Management
Track edits by different team members with versioning
Control who can create, edit and view content down to guide level
Categorias: Knowledge Management
Tag content
Add metadata to content
Categorias: Knowledge Management
Collect feedback on knowledge content
Collect survey responses and analyze them
Categorias: Customer Experience
Launch no-code NPS surveys on a website
Offer different post-survey paths based on the response
Target and segment surveys
Categorias: Customer Experience
Launch no-code NPS surveys on a website
Offer different post-survey paths based on the response
Target and segment surveys
Send survey data to other systems
Categorias: Customer Experience
Answer customer questions from structured Stonly knowledge
Show the matching guide when intent is recognized (Guided Answers)
Categorias: Customer Support
400/ mês
5
1
Ilimitado
Ilimitado
Ilimitado
4.000/ mês
5
1
Experiências dos utilizadores, moderadas antes da publicação.
softosaur