Stonly помогает командам клиентского сервиса превращать знания службы поддержки в интерактивные руководства и базы знаний, по которым агенты и клиенты решают проблемы.
Create articles and interactive step-by-step guides
Publish a knowledge base with custom design and SEO metadata
Segment and target content by customer data
Collect feedback and analyze usage
Категории: Knowledge Management · Customer Support
Search topics, guides and steps
Категории: Knowledge Management
Versioning
Scheduled publishing
Review flows
Content health monitoring
Content migration
Категории: Knowledge Management
WYSIWYG editor
Multimedia editor with images, GIFs, videos and annotations
Code blocks
Reusable snippets
Категории: Knowledge Management
Track edits by different team members with versioning
Control who can create, edit and view content down to guide level
Категории: Knowledge Management
Tag content
Add metadata to content
Категории: Knowledge Management
Collect feedback on knowledge content
Collect survey responses and analyze them
Категории: Customer Experience
Launch no-code NPS surveys on a website
Offer different post-survey paths based on the response
Target and segment surveys
Категории: Customer Experience
Launch no-code NPS surveys on a website
Offer different post-survey paths based on the response
Target and segment surveys
Send survey data to other systems
Категории: Customer Experience
Answer customer questions from structured Stonly knowledge
Show the matching guide when intent is recognized (Guided Answers)
Категории: Customer Support
400/ месяц
5
1
Без ограничений
Без ограничений
Без ограничений
4 000/ месяц
5
1
Опыт пользователей с модерацией перед публикацией.
softosaur