Stonly ayuda a los equipos de atención al cliente a convertir el conocimiento de soporte en guías interactivas y bases de conocimiento que agentes y clientes pueden seguir para resolver incidencias.
Create articles and interactive step-by-step guides
Publish a knowledge base with custom design and SEO metadata
Segment and target content by customer data
Collect feedback and analyze usage
Categorías: Knowledge Management · Customer Support
Search topics, guides and steps
Categorías: Knowledge Management
Versioning
Scheduled publishing
Review flows
Content health monitoring
Content migration
Categorías: Knowledge Management
WYSIWYG editor
Multimedia editor with images, GIFs, videos and annotations
Code blocks
Reusable snippets
Categorías: Knowledge Management
Track edits by different team members with versioning
Control who can create, edit and view content down to guide level
Categorías: Knowledge Management
Tag content
Add metadata to content
Categorías: Knowledge Management
Collect feedback on knowledge content
Collect survey responses and analyze them
Categorías: Customer Experience
Launch no-code NPS surveys on a website
Offer different post-survey paths based on the response
Target and segment surveys
Categorías: Customer Experience
Launch no-code NPS surveys on a website
Offer different post-survey paths based on the response
Target and segment surveys
Send survey data to other systems
Categorías: Customer Experience
Answer customer questions from structured Stonly knowledge
Show the matching guide when intent is recognized (Guided Answers)
Categorías: Customer Support
400/ mes
5
1
Sin límite
Sin límite
Sin límite
4000/ mes
5
1
Experiencias de usuarios, moderadas antes de publicarse.
softosaur