Serviceaide

IT, HR, operations and compliance teams run service requests on one AI-assisted platform, using no-code workflows, ticket deflection and knowledge answers to cut manual handling.

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Overview

Digital Service Management (DSM) configures no-code workflows for any department, orchestrates processes across applications, centralizes knowledge wherever it is stored, offers a Luma GenAI CoPilot with recommendations and trends, and provides unlimited brandable self-service portals. AI Service Management (AISM) is a SaaS, PinkVerify-certified solution with 9 ITIL processes, Luma-driven ticket deflection, 24/7 AI support for off-hours requests and customizable SLAs with KPI indicator management. Enterprise asset management and a CMDB link assets and configuration items to incidents and changes.

More product details

Product

Solution Kind: Platform

Features

Knowledge Base Management

centralize enterprise knowledge wherever stored

natural-language answers through Luma

Categories: Service Desk · IT Ticketing Systems

Incident Management

PinkVerify-certified incident management process

Self Service Portal

unlimited brandable self-service portals per department

Categories: Service Desk · IT Service

Support Ticket Management

ticketing within ITIL processes

off-hours ticketing

More details & conditions

AI ticket deflection

Categories: Service Desk · IT Ticketing Systems

Service Level Agreement (SLA) Management

customizable SLAs

KPI indicator management

Categories: Service Desk

IT Asset Management

asset lifecycle from acquisition to decommissioning

real-time tracking

More details & conditions

IT asset lifecycle from procurement to retirement

Problem Management

PinkVerify-certified problem management process

Categories: Service Desk · IT Ticketing Systems

Knowledge Management

centralize enterprise knowledge wherever stored

natural-language answers through Luma

Categories: IT Service

Ticket Management

ticketing

off-hours ticket handling

More details & conditions

Luma-driven ticket deflection

Categories: IT Service

Configuration Management

single source of truth for configuration items

automated updates

More details & conditions

link configuration data to incidents and changes

AI predictive analysis

Categories: IT Service

Help Desk Management

front- and back-office support

ticket deflection

More details & conditions

24/7 AI support for off-hours requests

Categories: IT Service

Workflow details

SLA Policies: Yes
Categories: Service Desk · IT Ticketing Systems

Pricing

Change Management

Minimum quantity: 10

Knowledge Management

Minimum quantity: 1000

ITSM - ESM

Contact vendor

Contact vendor

Minimum quantity: 500

Technical details

Deployment

Delivery Models: Cloud (SaaS)

Customization

Skill Level: No code

AI

Use Cases: Knowledge question answering

Security

Assurances

Kind
Certification
Scope
AISM: 9 ITIL processes including Incident, Problem and Change
Issuer
PinkVerify
Standard
ITIL

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Serviceaide

Overview

Product

Features

Knowledge Base Management

Incident Management

Self Service Portal

Support Ticket Management

Service Level Agreement (SLA) Management

IT Asset Management

Problem Management

Knowledge Management

Ticket Management

Configuration Management

Help Desk Management

Workflow details

Pricing

Change Management

Knowledge Management

ITSM - ESM

Technical details

Deployment

Customization

AI

Security

Reviews

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