Monk

Monk automates accounts receivable for B2B finance teams, from invoice follow-up and cash application to aging reports, so invoices get paid faster with less manual work.

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Overview

Monk's AI agents follow up on open invoices by email and voice, adapting tone to each customer, and route edge cases such as missing PO numbers, vendor-portal uploads or missing W9s to your team or handle them behind the scenes under rules you set. Incoming payments from lockbox files or check images are matched to open invoices with an audit trail, and reports track DSO, aging and cash flow in real time. Accounting, ERP and CRM systems such as QuickBooks, NetSuite, Xero, Salesforce, HubSpot and Stripe sync with the platform, and Monk's team handles the setup.
More product details

Who it is for

Organization Types
  • Business
Roles
  • Executive

Product

Solution Kind
Platform

Features

Receivables Ledger

Keep schedules, renewals and aging in one automatically updated place

Match incoming payments to open invoices with a full audit trail

More details & conditions: Receivables Ledger

Two-way sync of invoices, payments and credit memos with accounting integrations

Payment Collection

AI agent follow-ups by email with adaptive tone per customer

Phone verification for bank account information

More details & conditions: Payment Collection

Configurable escalation rules and exception handling

Smart queue to route, approve or edit collection tasks

Payment tracking and matching of collected payments

Invoice Processing

Upload invoices to Monk with setup handled by the vendor

Validate missing purchase order numbers and custom fields

More details & conditions: Invoice Processing

Upload invoices to procurement portals such as Coupa and Ariba

Sync invoices from connected ERP and accounting systems

Aging Tracking

Real-time reporting on DSO, aging and cash flow

Revenue and customer view across Stripe and sales-led invoices

Workflow details

Reconciliation
  • Name
    Payment-to-invoice matching
    Description
    Incoming payments from lockbox files or check images are matched to open invoices; edge cases are surfaced for review and each match keeps an audit trail.

Technical details

Implementation

Delivery Mode
  • Vendor
Typical Duration
Unit
Days
Scope
Vendor-stated go-live from 24 hours to 7 business days, depending on the business and integration scope
Maximum
7
Minimum
1
Estimate kind
Vendor estimate

Deployment

Delivery Models
  • Cloud (SaaS)

AI

Human Approval
  • Configurable

Security

Access Models
  • Role based
Assurances
  • Kind
    Audit report
    Scope
    SOC 2 for Security, Availability and Confidentiality; report available on request
    Issuer
    Sensiba
    Standard
    SOC 2
Encryption At Rest
Yes
Encryption In Transit
Yes
Residency Scope
  • Country
    United States

Support

Channels
  • Chat
Human Availability
Weekdays
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Response SLA
  • Target minutes
    240

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