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Medsender Fax & Document Automation

Reads, titles, categorizes and routes incoming faxes and documents for medical practices and files them to the patient chart in the connected EHR, so staff skip manual sorting and retyping.

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By Medsender

medsender.com

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Overview

Users receive, read, categorize, route, search, annotate, sign and send faxes and documents. AI vision reads typed or handwritten pages, assigns a title, category, tags, priority and patient match, and extracts key fields. Documents are filed to the patient chart and tasks are created in the connected EHR, while a shared inbox shows urgent, overdue and unread items. EHRs marked available are integrated; others are supported upon request.
More product details

Product

Demo Url
medsender.com/demo
Solution Kind
Application

Who it is for

Industries
  • Healthcare
Organization Types
  • Business
Roles
  • Administrators

Features

Document Capture

Captures inbound faxes, referral packets and web forms and reads typed or handwritten pages with AI vision

Categories: Document Management

Full Text Search

Searches documents by patient, document type or keyword

Categories: Document Management

Document Classification

Recognizes each document and assigns a title, category, tags and priority

Categories: Document Management

File Transfer

Receives faxes on the ported existing number and sends faxes from Medsender

Categories: File Sharing

Encryption

Encrypts data in transit and at rest, as stated by the vendor

Categories: File Sharing

Collaboration Tools

Lets several people work the same shared inbox, assign tasks and add notes to documents

Categories: File Sharing

Patient Records Management

Matches documents to patients, files them to the chart in the connected EHR and creates a patient record when none exists

Categories: Patient Engagement

Workflow details

Exchange
  • Name
    DIRECT secure messaging (Direct Standard protocol)
  • Name
    EHR integrations including Epic, athenaOne, eClinicalWorks, NextGen, ModMed EMA, AdvancedMD and Elation

Categories: Patient Engagement

Technical details

AI

Action Permissions
  • Action
    Create tasks for staff and, when none exists, a patient record in the connected EHR
Input Modalities
  • Image
  • Text
Output Modalities
  • Text
  • Structured data
Use Cases
  • Information extraction

Deployment

Client Channels
  • Browser
  • API
Delivery Models
  • Cloud (SaaS)

Implementation

Delivery Mode
  • Vendor

Languages & regions

Service Countries
  • United States

Security

Assurances
  • Kind
    Self declaration
    Scope
    Vendor states independently audited security controls
    Standard
    SOC 2 Type II
  • Kind
    Self declaration
    Scope
    Vendor states all data is handled in compliance with HIPAA
    Standard
    HIPAA
Encryption At Rest
Yes
Encryption In Transit
Yes

Support

Channels
  • Email
  • Phone
  • Ticket
  • Chat
Human Availability
Timezone
EST
Weekdays
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
Opens local
09:00
Closes local
17:00
Human staffed
Yes
Response SLA
  • Target minutes
    1,440

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