KUKUI All-In-One Success Platform

Helps auto repair shops attract customers, convert leads and bring customers back, tying marketing to leads, customers, repair orders and revenue in one platform.

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Overview

Auto repair shops run their website, SEO, CRM, call tracking, email and text campaigns, online scheduling, reviews, loyalty and analytics from one platform connected to their POS/SMS data, so they can see which marketing produces leads, customers and revenue. Features vary by plan, and plans run on a 12-month agreement. Operations such as estimates and work orders are handled in the shop's own management system, which KUKUI integrates with.
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Product

Awards and recognitions
  • Name
    NAPA Vendor of the Year
    Year
    2,024
Demo Url
kukui.com/get-a-demo
Solution Kind
Suite

Who it is for

Industries
  • Automotive
Organization Types
  • Business

Features

ROI Tracking

Report results and ROI of paid advertising, email marketing and SEO

Attribute calls and leads to marketing sources with unique tracking numbers

Categories: All in One Marketing

Social Marketing

Automate social media posting and engagement (Complete plan)

Categories: All in One Marketing

Email Marketing

Send one-time email blasts from 100+ templates with a test-send step

Import an email address list to replace the original recipients of a blast

Categories: All in One Marketing

Campaign Management

Create text campaigns with a wizard, templates and merge fields for customer name, shop name and last visit

Create email campaigns from default campaigns or the Email Blast Wizard

Categories: All in One Marketing

Campaign Scheduling

Schedule text campaigns to start immediately or at a set day and time

Review completed, ongoing and scheduled campaigns on the Campaign Dashboard

Categories: All in One Marketing

Interaction Tracking

Track phone calls with answer rate and call classification, plus text and email activity

Record who was called, the customer mood and internal notes shared with the team

Categories: Customer Relationship Management

Lead Management

Attribute leads and calls to marketing sources and see answer rate by hour or day

Follow up leads with call lists, notes, rescheduling, outgoing email and text, with history stored

Categories: Customer Relationship Management

Sales Pipeline Management

Track customers progress through the sales pipeline in the CRM

Analyze and export the lead funnel from first contact to repair order and return visit

Categories: Customer Relationship Management

Contact Management

Keep customer profiles with spend history, vehicles, visit frequency and revenue

View customer and vehicle details and last service date during follow-up

Categories: Customer Relationship Management

Lead Capture

Capture leads through tracking phone numbers, website appointment requests, Live Scheduler and Live Web Chat

Collect text opt-ins and use the QR code generator to capture contacts

Categories: Customer Relationship Management

Service History

Show customers their vehicle service history, upcoming appointments and recommended services in My Garage

Show shops the exact car and last service date during follow-up

Categories: Auto Repair

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Maintenance Scheduling

Let customers book and modify service appointments online in a shop-managed configurable calendar

Show upcoming appointments and recommended services in My Garage and bring customers back with follow-up campaigns

Categories: Auto Repair

Pricing

KUKUI Complete

Commitment Months
12

Plan details & limits

Business Model
  • Subscription

KUKUI Core

Plan details & limits

Business Model
  • Subscription

KUKUI Marketing

Plan details & limits

Business Model
  • Subscription

KUKUI Websites

Plan details & limits

Business Model
  • Subscription

Technical details

Deployment

Client Channels
  • Browser
  • Mobile app

Implementation

Delivery Mode
  • Vendor

Customization

Supported Scopes
  • Branding
  • Reports
  • Templates

AI

Use Cases
  • Text generation

Support

Channels
  • Email
  • Ticket
  • Phone
  • Chat
Human Availability
Timezone
Eastern Time (US)
Weekdays
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
Opens local
07:00
Closes local
19:00
Human staffed
Yes
Included In Plan
Yes
Response SLA
  • Clock
    Business time
    Severity
    Email support: reply by the next business day
Training Formats
  • Webinar

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