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Kangaroo Rewards

Kangaroo Rewards is a loyalty and customer engagement platform that lets retailers, restaurants and service businesses reward purchases and visits with points, tiers and referrals, and bring customers back with built-in email, SMS and push campaigns.

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By Kangaroo Rewards

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Overview

Businesses configure points, tiered memberships, referral rewards and other offers, then automate email, SMS, push and in-app campaigns and workflows that fire on events such as sign-ups, birthdays, expiring points or abandoned carts. Segments draw on loyalty tier, points balance, purchase behavior and location, and campaign results are tracked as opens, clicks, conversions and revenue. The platform connects to point-of-sale and e-commerce systems, an API supports Enterprise integrations, and a white-label branded app is offered on Elite and Enterprise plans.
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Who it is for

Organization Types
  • Business

Product

Solution Kind
Platform

Features

Rewards Management

Redeem points for products, services or discounts

Behavior-based, birthday and milestone rewards

More details & conditions: Rewards Management

Third-party rewards

Categories: Customer Loyalty

Loyalty Program

Points per dollar spent, per visit or per action

Tiers, cashback, referral programs and contests

More details & conditions: Loyalty Program

Points issuance and redemption through the API

Categories: Customer Loyalty

Loyalty Cards

Punch cards listed among retention reward types

Categories: Customer Loyalty

Membership Management

Fully customizable membership tiers

Automated tier transitions based on rules

More details & conditions: Membership Management

Tier-specific communications

Categories: Customer Loyalty

Member Portal

Custom-branded rewards app where customers check balances, track rewards and choose how to redeem points

Limits to check
None listed

Categories: Customer Loyalty

Customer Profiles

Create and update member profiles and attributes through the API

Categories: Customer Loyalty

Customer Activity Tracking

Track purchases and visits across in-store, online and mobile

QR scan-in to record store visits

Categories: Customer Loyalty

Mass Texting

Broadcast an SMS to an entire customer base or a chosen segment

Categories: SMS Marketing

Scheduled Messaging

Schedule campaigns in advance

Automated SMS triggered by customer behavior

Categories: SMS Marketing

Message Personalization

Insert name, points balance, tier and available rewards into messages

Categories: SMS Marketing

SMS Messaging

Native SMS campaigns for promotions, reward alerts and time-sensitive offers

Behavior-triggered SMS flows

Categories: SMS Marketing

Campaign Scheduling

Scheduled campaigns shown with scheduled, live and draft states

Plan and automate campaigns in advance

Categories: SMS Marketing

Show all details (19)

Communication Management

Broadcast, automated and segment-targeted email, SMS, push and in-app campaigns

Ready-made and drag-and-drop email templates

More details & conditions: Communication Management

Campaign scheduling

Categories: Customer Engagement

Customer Segmentation

Segment by loyalty tier, points balance, purchase behavior, location, engagement and custom attributes

70+ targeting filters

Categories: Customer Engagement

Multi-Channel Communication

Coordinate email, SMS, push and in-app messages in a single workflow

Categories: Customer Engagement

Customer History

Analyze purchase behavior and visit frequency across channels

Track customer lifetime value

Categories: Customer Engagement

Engagement Tracking

Track opens, clicks, conversions and revenue per campaign

A/B testing of workflow and campaign variations

Categories: Customer Engagement

Feedback Management

Survey module

Tablet-based survey kiosk

Limits to check
None listed
More details & conditions: Feedback Management

Reviews

Categories: Customer Engagement

Event Triggered Actions

18+ event triggers such as purchase, cart abandonment, birthday, inactivity and points earned

Conditional splits and delays in a visual workflow builder

Categories: Customer Engagement

Workflow details

Channels
  • SMS
  • Email
  • Push notifications
  • In-app messages

Categories: SMS Marketing

Pricing

Core

USD 79 / flat fee / month

USD 79 / flat fee / month

Plan details & limits

Business Model
  • Subscription

Plus

USD 199 / flat fee / month

USD 199 / flat fee / month

Plan details & limits

Business Model
  • Subscription

Elite

USD 349 / flat fee / month

USD 349 / flat fee / month

Plan details & limits

Business Model
  • Subscription

Technical details

API

Programmatic access
Yes

Deployment

Client Channels
  • Mobile app
  • API
Delivery Models
  • Cloud (SaaS)

Implementation

Delivery Mode
  • Vendor
Typical Duration
Unit
Minutes
Scope
Launch of a fully functional loyalty program (vendor claim)
Maximum
60
Estimate kind
Vendor estimate

Customization

Skill Level
  • No code
Supported Scopes
  • Branding
  • Workflows

Reviews

User experiences, moderated before publication. Review policy

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