HERO Handwerkersoftware

Helps craft businesses run orders, team and cash collection in one system, from quote and order through times, stock and material to invoice and payment.

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By HERO

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Overview

Craft-business software that carries quotes, orders, working time, stock and material through to invoice and payment, with a digital planning board, mobile app, finance tools and AI. AI, Finance, Copilot and API access depend on the plan (HERO OS and OS Plus); HERO Select is designed for businesses with up to 5 employees; incoming invoices in HERO Wallet are marked coming soon.

More product details

Product

Awards and recognitions

Name
Testsieger: Beste Handwerkersoftware für KMU
Category
Craft software for SMEs
Organizer
trusted

Solution Kind

Application

Who it is for

Organization Types: Business

Features

Job Management

Manage projects, customers and appointments in one order-handling system with an individual project pipeline.

Categories: Handyman

Work Order Management

Carry the same line items from quote through order to invoice and coordinate maintenance orders and checklists for field service.

Categories: Handyman · HVAC

Scheduling

Assign appointments, employees and resources in one digital planning board, for single or recurring appointments.

Categories: Handyman · HVAC

Customer Management

Maintain a digital customer file with detailed master data and carry customer data into projects.

Categories: Handyman

Time Tracking

Record working time on mobile in the HERO App, optionally with location data at start and stop; times are assigned to projects.

Categories: Handyman

Job Scheduling

Assign appointments, employees and resources in one digital planning board, for single or recurring appointments.

Categories: Handyman

Job Tracking

Work through checklists and document results by photo in the project folder; times are assigned to projects.

Categories: Handyman

Quotes/Estimates

Calculate prices and margins, write and send quotes, and create the invoice from them with the same line items.

Categories: Handyman · HVAC

Project Planning/Scheduling

Assign appointments, employees and resources in one digital planning board, for single or recurring appointments.

Categories: Project Management

Multiple Projects

Manage projects, customers and appointments in one order-handling system with an individual project pipeline.

Categories: Project Management

Task Management

HERO Voice turns calls into contacts and tasks (HERO OS, OS Plus) and HERO Copilot automations create tasks, notifications and appointment reminders (HERO OS Plus); checklists guide work in project folders.

Categories: Project Management

Resource Management

Distribute staff, equipment and vehicles across appointments on the digital planning board.

Categories: Project Management

Show all details (16)

Dispatch Management

Dispatch field staff centrally from the digital planning board; the HERO App gives them their jobs on site.

Categories: HVAC

Technician Management

Manage staff including working time and vacation, and assign employees to appointments on the digital planning board.

Categories: HVAC

Maintenance Scheduling

Plan recurring (series) appointments and coordinate maintenance orders and checklists for field service.

Categories: HVAC

Customer Database

Maintain a digital customer file with detailed master data and carry customer data into projects.

Categories: HVAC

Workflow details

Planning: Resource planning
Categories: Project Management

Pricing

HERO OS

Access in this plan

Programmatic access: Yes

Plan details & limits

Business Model: Subscription
Usage

HERO OS Plus

Plan details & limits

Business Model: Subscription
Usage

HERO Select

Access in this plan

Employee Ranges

Unit
employees
Maximum
5

Plan details & limits

Business Model: Subscription

Technical details

AI

AI usage conditions

Allowance scope: Varies by plan
Allowance renewal: Monthly
Usage unit: Usage allowance
Usage conditions: HERO Voice: 60 or 150 included call minutes per month (two values listed without readable plan labels), then 0.30 or 0.20 EUR per minute.
HERO Command: 1,000 or 3,000 included credits per month, then 2.50 EUR per 100 credits.
HERO OS Plus has higher AI usage limits; HERO Select lists no AI features. Amounts exclude VAT.

Action Permissions

Action
Create quotes, appointments and invoices from an instruction (HERO Command); answer calls, pre-qualify requests and create contacts and tasks (HERO Voice)
Approval
The user reviews and approves HERO Command results.
Object scope
Customer data inside HERO; HERO OS and HERO OS Plus

Deployment

Client Channels: Browser
Mobile app
Delivery Models: Cloud (SaaS)

Implementation

Delivery Mode: Self service
Vendor

API

Documentation: hero-software.de/api-doku

Data

Export Formats: CSV

Customization

Supported Scopes: Workflows

Support

Channels: Email
Phone
Community
Training Formats: Documentation
Webinar

Reviews

User experiences, moderated before publication. Review policy

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