softosaur.
EN
Site languageEnglishEspañolDeutschРусскийPortuguês

Customerscore.io

AI-native customer success platform that scores every B2B SaaS account daily for churn risk and upsell potential and shows the drivers, so teams know who to act on.

Softosaur reviews (0)Write a review

By Customerscore.io

customerscore.io

Suggest a correction

Overview

Customerscore.io connects billing, product usage, CRM and support data, then scores every account from 1 to 5 for churn risk and upsell potential each day, with the drivers and brakes behind each score. Slack alerts, tasks in connected CRMs and automated playbooks turn rising risk or expansion signals into outreach, while an AI agent and MCP server let teams ask about their customer base in plain language. It is built for B2B SaaS products with product usage; accounts without usage data are scored on billing and CRM signals, which is less precise.
More product details

Product

Documentation
docs.customerscore.io
Solution Kind
Application

Who it is for

Organization Types
  • Business

Before you choose

Check before choosing

  • Built for B2B SaaS products with product usage; without usage data scoring relies on billing and CRM signals and is less precise.

Features

Retention Tracking

Reporting on saved ARR, NRR and expansion ARR

Dashboard of at-risk ARR and active accounts

Categories: Customer Retention

Engagement Tracking

Engagement trend measured against each customer's own 30- and 90-day baseline

Product usage tracking via JS tracking code, server-side events and analytics integrations

Categories: Customer Retention

Customer Engagement

Playbook-driven personalized outreach emails

Notifications to sales or CS

More details & conditions: Customer Engagement

Email delivery through Amazon SES, Mailgun, Mailjet, Postmark or SendGrid

Categories: Customer Retention

Churn Management

ML churn prediction learned from the customer's own churn history

1 to 5 churn-risk score refreshed daily

Limits to check
  • Strongest for SaaS with product usage; about two months of history and past churn events are needed for best accuracy
More details & conditions: Churn Management

Up to three risk drivers and brakes per account

Slack alerts and CRM tasks when risk rises

Categories: Customer Retention

Retention

Daily churn-risk score per account with drivers

Alerts and playbooks triggered by risk changes

More details & conditions: Retention

Save plays within the 30 to 60 day warning window

Categories: Customer Retention

Customer Engagement

Playbook-driven emails and CRM tasks

Slack alerts to account owners

More details & conditions: Customer Engagement

AI-drafted QBR preparation

Categories: Customer Success

Usage Tracking/Analytics

Product usage capture through a JS tracking code snippet

Server-side events

More details & conditions: Usage Tracking/Analytics

Usage events from Mixpanel, PostHog and Segment

Feature adoption guide

Categories: Customer Success

Health Score

AI health score combining churn risk and upsell score

Daily scoring against each account's own history and latest signals

More details & conditions: Health Score

Drivers, brakes and natural-language explanation per score

Scores pushed back into connected CRMs

Categories: Customer Success

Churn Management

ML churn prediction with daily 1 to 5 scoring

Driver-level explanations per account

More details & conditions: Churn Management

Churn and renewal-risk playbooks

Categories: Customer Success

Revenue Management

Upsell score from 1 to 5 per account

ARR at risk and upsell potential per account

More details & conditions: Revenue Management

Renewal view with days to renewal

Expansion playbooks

Categories: Customer Success

Account Alerts

Churn-risk and NRR alerts posted to Slack

Alerts by email

More details & conditions: Account Alerts

Alert webhook for external endpoints

Categories: Customer Success

Workflow details

Scores
  • Name
    Churn risk and upsell scores
    Description
    Each account gets a 1 to 5 churn-risk score and a 1 to 5 upsell score, refreshed daily, with up to three drivers and brakes and a plain-language explanation.
Playbooks
  • Name
    Automated playbooks
    Description
    Playbooks trigger on score drops, usage decline, upcoming renewals, inactivity, seat removals, support escalations or expansion signals and can send Slack alerts, create CRM tasks, draft emails or call webhooks.

Technical details

API

Programmatic access
Yes
Documentation
docs.customerscore.io/api-reference/introduction
Protocols
  • REST
Outbound webhooks
Yes

Deployment

Client Channels
  • Browser
  • API
Delivery Models
  • Cloud (SaaS)
Hosting Regions
  • European Union

Implementation

Delivery Mode
  • Vendor
Typical Duration
Unit
Weeks
Scope
Expert-led setup and onboarding until the platform is live
Maximum
3
Minimum
1
Estimate kind
Vendor estimate

Security

Assurances
  • Kind
    Certification
    Standard
    ISO 27001
DPA Url
customerscore.io/dpa
Residency Scope
  • Region
    European Union

Reviews

User experiences, moderated before publication. Review policy

Write a review

No reviews yet.

Be the first to share your experience with Customerscore.io.

Add a product

Search to find a product.

Privacy choices

Choose what to allow.

You can change your choice here at any time. Refusing optional analytics does not limit the catalog.

AdvertisingAdSense is not currently enabled. Advertising choices will be available through its consent platform before ads are activated.Not active

Cookie details · Privacy rights