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Call Center Applications

Hosted call center suite for running outbound auto-dialing and inbound campaigns with scripting, call recording and CRM integrations.

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By Dialing Innovations

dialinginnovations.com

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Overview

Call Center Applications is a hosted suite for outbound auto-dialing, inbound campaigns, scripting, call recording and CRM integrations. Outbound work uses SIP trunking, data management and call flow management; inbound campaigns can draw on unlimited sources with an automatic follow-up process. The vendor also offers AI agents and custom development of features and integrations. It is sold as a pay-per-line solution or as a pay-per-agent solution where customers bring their own carrier.
More product details

Product

Solution Kind
Suite

Features

Call Recording

Call recording

Workflow details

Numbers
  • Name
    Bring Your Own Carrier
    Scope
    Pay Per Agent solution
    Description
    The pay-per-agent solution is offered with the customer's own carrier; SIP trunking is also listed among outbound capabilities.
Recording
  • Name
    Call recording
    Description
    Recording is listed among the features of both the Pay Per Line and Pay Per Agent solutions.

Technical details

API

Programmatic access
Yes

Deployment

Delivery Models
  • Cloud (SaaS)

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