Overview

Repair requests arrive through the customer portal, phone, email or text and become service orders. Technicians clock time, add notes and photos, and use labor time guides and canned jobs inside the order, while parts and labor are tracked per unit. Estimates go to customers for electronic approval and turn into invoices payable online. Preventive maintenance by mileage, engine hours or date creates service requests automatically, and parts inventory, purchase orders and reports run in the same cloud system.

More product details

Product

Demo Url: fullbay.com/demo
Documentation: help.fullbay.com
License Model: Proprietary
Solution Kind: Application

Who it is for

Industries: Automotive
Organization Types: Business

Features

Service History

Keep full unit repair history

Log every PM and inspection a unit receives

More details & conditions

Pull a complete service history

Categories: Auto Repair

Work Order Management

Receive requests via portal, phone, email and text

Generate service orders and assign technicians

More details & conditions

Track time, notes, photos, parts and labor on each order

Categories: Auto Repair

Quotes/Estimates

Create and email estimates to customers

Customers authorize estimates and additional repairs in the portal

Categories: Auto Repair

Estimating

Build estimates and send them to customers

Receive electronic approvals and signature capture

More details & conditions

Convert approved work into invoices

Categories: Auto Repair

Job Tracking

View real-time repair status for each job

Track technician labor hours within service orders

More details & conditions

Share repair status with customers in the portal

Categories: Auto Repair

Maintenance Scheduling

Define PM intervals by mileage, engine hours or calendar date

Alert the team before service is due

More details & conditions

Automatically create service requests for upcoming and overdue PMs

Categories: Auto Repair

Parts Management

Real-time parts tracking across locations

Restocking thresholds and ordering alerts

More details & conditions

Purchase orders and barcode scanning

Categories: Auto Repair

Vehicle Information

Customer and unit management

VIN decoding

More details & conditions

Unit history and cost tracking

Categories: Fleet Maintenance

Repair Tracking

Track repair status in real time

Track parts and labor cost per unit

More details & conditions

Customers and fleet managers view active repair statuses

Categories: Fleet Maintenance

Maintenance Scheduling

PM intervals by mileage, engine hours or date

Auto-generated service requests for upcoming and overdue PMs

More details & conditions

See upcoming PM requirements by unit

Categories: Fleet Maintenance

Service History

One unit history with inspections, alerts, maintenance needs and completed repairs

Timestamped PM and inspection records retrievable on demand

Categories: Fleet Maintenance

Preventive Maintenance

Set service intervals by mileage, engine hours or date

Notify when PM is due

More details & conditions

Auto-generate service orders for upcoming and overdue PMs

Log completed PMs to unit history

Categories: Fleet Maintenance

Show all details (23)

Work Order Management

Create service orders for fleet units

Assign technicians and track progress

More details & conditions

Document repairs with notes and images

Categories: Fleet Maintenance

Parts Management

Add required parts to the work order and track their status

Stock parts using upcoming PM requirements by unit

More details & conditions

Purchase orders and reorder alerts

Categories: Fleet Maintenance

Inspection Management

Delivery method: Integration

Track inspections alongside routine PMs

Receive failed inspection items and driver defects from Whip Around as service requests

What you need: Integrations require active subscriptions with the integrated providers

Categories: Fleet Maintenance

Work Order Creation

Create work orders from portal, phone, email and text requests

Create work orders from driver defects received from Whip Around and Pitstop

More details & conditions

Automated PM service order creation

Categories: Work Order

Job Management

Manage repairs from request to final invoice

Use global services and canned jobs for repeat work

Categories: Work Order

Job Tracking

See every job's status at a glance

Spot units waiting on parts

More details & conditions

Track parts and labor against each work order

Categories: Work Order

Scheduling

Schedule preventive maintenance service requests

Assign technicians to repairs

Categories: Work Order

Preventive Maintenance

Schedule PMs by mileage, engine hours or date

Auto-create service requests for upcoming and overdue PMs

More details & conditions

Log completed PMs to unit history

Categories: Work Order

Inventory Control

Real-time parts tracking

Restocking thresholds and reorder alerts

More details & conditions

Purchase orders

Barcode scanning

Categories: Work Order

Maintenance Scheduling

PM intervals by mileage, engine hours or date

Alerts before service is due

More details & conditions

Pending repairs for PM and DOT reminders

Categories: Work Order

Technician Management

Assign technicians to jobs

Review real-time technician stats

More details & conditions

Time clock management

Notify techs of assignments and ready parts

Categories: Work Order

Workflow details

Spare Parts: Yes
Categories: Fleet Maintenance · Work Order
Meter Triggers: Yes
Categories: Fleet Maintenance · Work Order
Workflow boundary and exception handling: Driver defects and failed inspection items from the Whip Around and Pitstop integrations arrive as service requests; parts and labor are tracked against each work order.
Categories: Fleet Maintenance · Work Order

Pricing

Common pricing conditions

Applies to: Basic · Elite · Pro

Commitment Months: 12
Renewal Policy: All plans are on an annual agreement with convenient monthly billing.

Basic

Billed monthly

Add On Fees

Name
Additional user
Unit
user
Price
Amount
89
Period
month
Trigger
Each user beyond those included in the plan

Plan details & limits

Business Model

Subscription

Limits

Users
5users
Conditions
Designed for one location and up to five users; includes 1 Full User license; additional users are charged separately.

Elite

Billed monthly

Add On Fees

Name
Additional user
Unit
user
Price
Amount
119
Period
month
Trigger
Each user beyond those included in the plan

Plan details & limits

Business Model: Subscription

Pro

Billed monthly

Add On Fees

Name
Additional user
Unit
user
Price
Amount
109
Period
month
Trigger
Each user beyond those included in the plan

Plan details & limits

Business Model: Subscription

Technical details

AI

AI usage conditions

Usage conditions: AI technician notes cleanup, voice transcription and notes translation are included with the Pro and Elite plans.
AI Receptionist is an add-on on every plan: enabling it between October 1-31, 2026 gives at least one full month free, then charges begin at $99/month.

Input Modalities

Text
Image
Audio

Output Modalities

Text

Use Cases

Text improvement
Translation

Deployment

Client Channels: Browser
Delivery Models: Cloud (SaaS)

Implementation

Delivery Mode: Self service
Vendor

Security

Access Models: Role based

Support

Channels

Phone
Knowledge base

Human Availability

Timezone: MST
Opens local: 06:00
Closes local: 18:00
Human staffed: Yes

Included In Plan

Yes

Training Formats

Documentation

Product

Who it is for

Workflow details

Common pricing conditions

Basic

Plan details & limits

Elite

Plan details & limits

Pro

Plan details & limits

AI

Deployment

Implementation

PTM-Vision

ARI

AutoFluent

KUKUI All-In-One Success Platform

Shop-Ware

TireShop

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