ChannelEngine

ChannelEngine connects brands and retailers to 1,300+ marketplaces, syncing product content, prices, orders and inventory from one platform.

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Overview

ChannelEngine is a cloud platform for selling on third-party marketplaces. Merchants connect a PIM, ERP, WMS or webshop once through free plugins or the REST API, then syndicate product content with smart mapping and AI category mapping, manage prices with a dynamic repricer, process orders and returns by rule, and keep stock synchronized across channels and warehouses. Advanced analytics and settlement reconciliation are available through the Insights add-on and the Settlements module. Pricing is based on marketplace GMV, SKU count, business units, geographic scope and integration approach, with an onboarding fee, a monthly license fee and a success-based fee.
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Product

Documentation
support.channelengine.com/hc/en-us
Solution Kind
Platform

Who it is for

Organization Types
  • Business

Before you choose

Check before choosing

  • Designed for mid-market to enterprise brands and retailers that already hold marketplace seller or vendor accounts and manage 100+ SKUs
  • Marketplace seller fees, referral fees and commissions are paid separately to each marketplace

Features

Channel Analytics

Delivery method: Paid add-on

Track revenue, profit, expenses, marketplace KPIs and account health across channels and countries

Reconcile orders with marketplace settlement reports

What you need
  • Advanced analytics via the Insights add-on; settlement reconciliation via the Settlements module

Categories: Channel Management

Inventory Control

Synchronize stock levels across connected channels in close to real time

Set different stock levels per marketplace

More details & conditions: Inventory Control

Route orders and manage stock across multiple warehouses and logistics providers

Categories: Channel Management

Multi-Channel Management

Sell on multiple marketplaces and online sales channels through a single platform

Categories: Channel Management

Multi-Channel Distribution

Distribute product content, offers and orders to 1,300+ marketplaces through one connection

Categories: Channel Management

Price/Margin Management

Calculate marketplace fees, VAT and shipping costs, set minimum prices and track margins and profitability per channel

Control price rules, promotions and currency conversion from one dashboard

Categories: Channel Management

Channel Management

Manage product data, inventory, orders, pricing and performance for all connected channels from one platform

Categories: Channel Management

Dynamic Pricing

Reprice dynamically based on real-time competitor prices and business rules per channel using the dynamic repricer

Categories: Channel Management

Channel Management

Manage product data, inventory, orders, pricing and performance across connected channels from one platform

Categories: Multi Channel Ecommerce

Catalog Management

Import product data from PIM, ERP or direct feed and map attributes and categories per marketplace

Bulk edit product information and receive publication status and missing-detail notifications

More details & conditions: Catalog Management

Create virtual product bundles with AI-generated titles and descriptions

Categories: Multi Channel Ecommerce

Marketplace Integration

Connect to 1,300+ marketplaces including Amazon, Zalando, bol.com, Kaufland and Otto through one integration

Categories: Multi Channel Ecommerce

eCommerce Management

Delivery method: Integration

Connect webshops and commerce platforms such as Shopify, Adobe Commerce/Magento and WooCommerce through free plugins or the REST API

Categories: Multi Channel Ecommerce

Inventory Tracking

Keep stock levels synchronized across all channels to avoid overselling

Stop showing a product as available on other channels when it sells out on one

Categories: Multi Channel Ecommerce

Show all details (14)

Order Management

Process marketplace orders with a rule-based system

Manage orders, shipments and returns from one dashboard with notifications and alerts

Categories: Multi Channel Ecommerce

Data Synchronization

Synchronize products, offers, stock, orders, shipments and returns between merchant systems and sales channels

Categories: Multi Channel Ecommerce

Workflow details

Sync
  • Name
    Stock levels
    Description
    Synchronized across all connected channels in close to real time
  • Name
    Orders
    Description
    Marketplace orders, shipments, cancellations and returns exchanged with merchant systems

Categories: Channel Management

Order Routing
Yes

Categories: Multi Channel Ecommerce

Platform Transaction Fees
  • Name
    Success-based fee
    Trigger
    Percentage of incremental GMV growth above the baseline on channels managed through ChannelEngine

Categories: Multi Channel Ecommerce

Access & availability

API operations and access

Exchange products, offers, orders, shipments, cancellations and returns between merchant systems and ChannelEngine through the Merchant API

Technical details

API

Access
Public
Documentation
channelengine.com/developer-hub
Protocols
  • REST
Outbound webhooks
Yes

Deployment

Client Channels
  • Browser
  • API
Delivery Models
  • Cloud (SaaS)

Implementation

Delivery Mode
  • Self service
  • Vendor
  • Partner

AI

Use Cases
  • AI content generation

Security

Assurances
  • Kind
    Certification
    Standard
    ISO/IEC 27001
DPA Url
channelengine.com/dpa-clients

Support

Channels
  • Knowledge base
Training Formats
  • Documentation

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