Brand24

Name: Brand24
Price: 199 USD

Helps marketing, PR and agency teams track online mentions and sentiment about their brand and competitors and react to reputation changes quickly.

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Overview

Brand24 collects public mentions of brands, competitors, products and hashtags from social media, news, blogs, videos, forums, podcasts and review sites in real time. Users create a project around keywords, narrow it with filters, sentiment and language, and review reach, engagement, Presence Score and share of voice. Alerts to Slack, Microsoft Teams, email or in-app, spike detection, AI Insights, Brand Assistant, topic analysis, comparison between projects and exportable PDF, Excel and PowerPoint reports support reputation management and competitive analysis. Keyword and mention allowances depend on the plan.

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Who it is for

Organization Types: Business
Use Cases: Sentiment analysis
Report generation

Product

Solution Kind: Application

Features

Social Listening

Monitor mentions across 25M+ sources in real time

Detect spoken keywords in YouTube and TikTok videos with timestamps

Categories: Social Media Monitoring

Sentiment Analysis

Classify mentions as positive, neutral or negative with machine learning

Emotion analysis

Categories: Social Media Monitoring

Trend Analysis

Topic Analysis with reach, sentiment and share of voice

Trending hashtags

More details & conditions

Event detection for mention spikes

Categories: Social Media Monitoring

Competitive Analysis

Comparison Tab across projects and time periods

Share of voice and Presence Score benchmarking

Categories: Social Media Monitoring

Influencer Tracking

Influencer tab with reach, followers and Influence Score

Find influencers through hashtag tracking

Categories: Social Media Monitoring

Keyword Tracking

Track keywords, phrases and hashtags with required and excluded terms

Boolean advanced search

Categories: Social Media Monitoring

Reputation Management

Presence Score and reputation score

Storm Alerts and crisis notifications

Categories: Social Media Monitoring

Filtering

Filter by date, source, sentiment, influence score, geolocation, language, author, domain and tags

Save filter presets

Categories: Social Media Monitoring

Review Monitoring

Collect mentions from review sites such as TripAdvisor and App Store

Filter mentions by sentiment and source

Categories: Reputation Management

Response Management

Show mention author, reach and influence score to prioritize where to reply

Categories: Reputation Management

Sentiment Analysis

Classify each mention as positive, neutral or negative

Emotion analysis of mentions

Categories: Reputation Management

Negative Feedback Management

Filter mentions to negative sentiment only

Instant alerts on critical mentions via Slack, Teams, email or in-app

More details & conditions

Storm Alerts for sudden spikes in mention volume or reach

Categories: Reputation Management

Show all details (14)

Media Monitoring

Track mentions across 25M+ public sources including news, blogs, social media, forums, podcasts and videos in real time

Categories: Reputation Management

Customer Experience Management

Collect customer feedback from online conversations and reviews

Segment feedback by sentiment and topic

Categories: Reputation Management

Pricing

Common pricing conditions

Applies to: Individual · Team · Pro · Business · Enterprise

Trial Available: Yes
Trial Card Required: No
Trial Days: 14
Trial is free: Yes

Individual

From USD 199 / flat fee / monthBilled annually

USD 199 / flat fee / month

Billed annually

Behavior above an allowance: Automatic charge

USD 249 / flat fee / month

Billed monthly

Behavior above an allowance: Automatic charge
Commitment Months: 0

Plan details & limits

Business Model: Subscription
Limits: Keywords
3
Mentions per month
2,000
Users
1

Team

From USD 299 / flat fee / monthBilled annually

USD 299 / flat fee / month

Billed annually

Behavior above an allowance: Automatic charge

USD 349 / flat fee / month

Billed monthly

Behavior above an allowance: Automatic charge
Commitment Months: 0

Plan details & limits

Business Model: Subscription
Limits: Keywords
7
Mentions per month
10,000
Users
Unlimited

Pro

From USD 399 / flat fee / monthBilled annually

USD 399 / flat fee / month

Billed annually

Behavior above an allowance: Automatic charge

USD 499 / flat fee / month

Billed monthly

Behavior above an allowance: Automatic charge
Commitment Months: 0

Plan details & limits

Business Model: Subscription
Limits: Keywords
12
Mentions per month
40,000
Users
Unlimited

Business

From USD 599 / flat fee / monthBilled annually

USD 599 / flat fee / month

Billed annually

Behavior above an allowance: Automatic charge

USD 699 / flat fee / month

Billed monthly

Behavior above an allowance: Automatic charge
Commitment Months: 0

Plan details & limits

Business Model: Subscription
Limits: Keywords
25
Mentions per month
100,000
Users
Unlimited

Enterprise

USD 1,499 / flat fee / monthBilled annually

USD 1,499 / flat fee / month

Billed annually

Plan details & limits

Business Model: Subscription
Limits: Users
Unlimited

Technical details

API

Programmatic access: Yes
Protocols: MCP

Deployment

Client Channels: Browser
Mobile app
API
Delivery Models: Cloud (SaaS)

Implementation

Delivery Mode: Self service
Vendor

Data

Export Formats: CSV
Excel workbook
PDF
PowerPoint presentation

AI

Providers Models: OpenAI ChatGPT (model version unspecified)
Use Cases: Sentiment analysis
Text summarization
Knowledge question answering

Customization

Supported Scopes: Report branding

Support

Channels: Email
Chat
Knowledge base
Training Formats: Documentation
Webinar

Integrations

Slack

Direction: Outbound
Method: Built-in connector
Objects: Real-time mention alerts for configured keywords and triggers sent to a chosen Slack channel
Sync Mode: Event driven

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