awork

AI

AI usage conditions

Usage unit

Credits

Usage conditions

• awork AI is a separately purchased, credit-metered extension. It reads only context the user can access; actions follow the user's authorization or configured workflows. The August 2026 DPA prohibits general-model training by the engaged inference providers. Product chat histories follow workspace retention, and customer-connected external services apply their own terms.

Customer Data Training

Never by contract

Human Approval

• Selected actions
• Configurable

Input Modalities

• Text
• Structured data
• Image

Output Modalities

• Text
• Image
• Structured data

Providers Models

• Azure OpenAI
• Vertex AI Gemini
• Amazon Bedrock (Anthropic)
• TensorX

Use Cases

• Project analysis
• AI task creation
• AI content generation

API

API access conditions

• The REST API uses JSON and OAuth 2.0. All external clients share the workspace quota: Basic, Standard/Business and Professional allow 1000 requests per minute; Enterprise/Enterprise Plus allow 3000. Both groups also have a 50-request-per-second limit.
• Workspace webhooks cover the whole workspace without checking the user's role permissions. The receiving service must enforce its own access checks. Respond within 30 seconds; after more than 10 failures a webhook is paused until re-enabled.

Access

Public

Documentation

developers.awork.com/apiv1

Protocols

• REST

Outbound webhooks

Yes

Deployment

Client Channels

• Browser

Delivery Models

• Cloud (SaaS)

Hosting Regions

• Germany

Implementation

Delivery Mode

• Self service
• Vendor

Migration Services

• awork

Typical Duration

Unit

Weeks

Scope

Guided Onboarding package only: weekly expert sessions combined with self-paced setup; timing depends on scope.

Maximum

10

Minimum

5

Estimate kind

Vendor estimate

Data

Exit Export Scope

• Records

Export Formats

• XLSX
• PDF
• SVG
• PNG

Customization

Supported Scopes

• Fields
• Templates
• Workflows

Assurances

• Kind

  Certification

  Scope

  awork's ISMS covers the technical infrastructure, applications and systems delivering its services, customer/business-data activities, and the listed HR, engineering, product, support, sales, marketing and finance functions.

  Issuer

  Accorp Partners Cert Inc.

  Standard

  ISO/IEC 27001

  Issued on

  Dec 5, 2025

  Exceptions

  • The certificate lists surveillance validity through 2026-11-05 and recertification on 2028-12-04. Recertification is not treated as a separately verified expiry date.

  Evidence URL

  static.awork.com/txt/awork-isms-certificate.pdf

  Standard version

  2022

DPA Url

cdn.awork.com/txt/202608_awork_DPA_v05_EN.pdf

Deletion Policy Url

awork.com/legal-and-privacy/privacy-policy-awork-app

Encryption At Rest

Yes

Encryption In Transit

Yes

Provisioning

• SCIM

Residency Scope

• Country

  DE

  Provider

  Microsoft Azure

  Data class

  Primary data

  Exceptions

  • German workspace storage does not cover every processing activity: support contacts may send chat/user context to Intercom in the US, with possible US processing through Segment. This does not identify the physical location of support technicians.

• Region

  EU/EEA

  Data class

  AI processing

  Exceptions

  • awork's September 2026 privacy policy places application and workspace storage in Germany, with AI inference in other EU/EEA regions depending on provider. Selected OpenAI models run via Azure, Gemini via Vertex AI, Anthropic models via EU Bedrock profiles, and selected models via TensorX. Inference prompts are not stored permanently; awork chat histories remain under workspace retention rules. External connector actions follow user authorization or user-configured workflows.

Subprocessors Url

support.awork.com/en/articles/sub-processors-and-data-flows-3x9SMpdWaCX6

Channels

• Knowledge base
• Email
• Chat
• Phone
• Community

Training Formats

• Documentation
• Webinar