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Glasscubes

Glasscubes helps accounting and client-service teams coordinate information requests, files and follow-up work in shared online workspaces.

By Glasscubes

glasscubes.com

Overview

Automated reminders and real-time reporting show which client information is still outstanding. Professional adds task management, digital approvals, forms and file sharing; Advantage adds a white-labelled client portal and SSO. Online workspace documentation also describes dependencies, critical-path analysis and Gantt charts; confirm access under the current accounting plans. Pricing combines a monthly account fee and per-user charges, excluding VAT. Storage and support differ by tier; confirm the billing option and both price components before purchase.
More product details

Vendor · Glasscubes

Contacts
  • Address
    enquiries@glasscubes.com
    Channel
    Email
    Purpose
    Sales
Legal Name
Glasscubes Limited
Short company overview
Glasscubes Limited provides online collaboration and client information-gathering software for professional teams.
Trust Center Url
glasscubes.com/security
Website Url
glasscubes.com

Product

Documentation
support.glasscubes.com/en
License ID
  • https://www.glasscubes.com/terms-of-service/
License Model
Proprietary
Solution Kind
Application

Who it is for

Use Cases
  • Project collaboration
  • Client information collection

Before you choose

Check before choosing

  • Confirm the legacy workspace scheduling features under the current accounting plans and include the account fee in the budget.
  • Advantage storage has a fair-use allowance of 500 GB per account plus 50 GB per internal user; excess storage costs extra. Fees also have an annual CPI adjustment plus up to 3.5%.

Features

Project Tracking

Explore category

Progress Tracking

Partial supportBuilt in
What you can do
  • Glasscubes helps accounting and client-service teams coordinate information requests, files and follow-up work in shared online workspaces.
More details & conditions: Progress Tracking
Limits to check
  • Metric
    Included features and access
    Conditions
    Confirm the legacy workspace scheduling features under the current accounting plans and include the account fee in the budget.
Release state
Generally available

Project Time Tracking

Partial supportBuilt in
What you can do
  • Compare task time with estimates in variance reports across workspaces; reports can be downloaded as CSV.
More details & conditions: Project Time Tracking
Release state
Generally available

Workflow details

Planning
  • Gantt
  • Task dependencies
  • Milestones
Measurement
  • Name
    Compare task time with estimates in variance reports across workspaces; reports can be downloaded as CSV.
    Evidence URL
    support.glasscubes.com/en/articles/1117755-task-time-tracking-and-variance-reports
Not confirmed (1)
Workflow boundary and exception handling
Not confirmed

Pricing

Advantage

Access in this plan
Channels
  • Email
  • Chat
  • Phone
  • Knowledge base
Included In Plan
Yes
Plan details & limits
Business Model
  • Subscription
Limits
  • Included storage

    Unlimited

  • Metric
    Included features and access
    Conditions
    Account fee plus per-user charges; VAT excluded. Confirm billing option and the applicable amounts.
  • Storage fair usage

    500GB

    Conditions
    500 GB per account plus 50 GB per internal user; storage above the combined allowance is charged separately.

Bronze

Access in this plan
Channels
  • Email
Response SLA
  • Clock
    Business time
    Terms URL
    glasscubes.com/pricing
    Target minutes
    1,440
Uptime SLA Percent
99.9
Plan details & limits
Limits
  • Metric
    Support entitlement
    Conditions
    Bronze is included in Essential. The first-reply guarantee is strictly less than 24 hours during support hours; the numeric SLA below records that upper bound. Confirm the support schedule and uptime exclusions.

Essential

Access in this plan
Channels
  • Email
  • Knowledge base
Included In Plan
Yes
Plan details & limits
Business Model
  • Subscription
Limits
  • Included storage

    500GB

  • Metric
    Included features and access
    Conditions
    Account fee plus per-user charges; VAT excluded. Confirm billing option and the applicable amounts.

Gold

Access in this plan
Channels
  • Email
  • Chat
  • Phone
Response SLA
  • Clock
    Business time
    Terms URL
    glasscubes.com/pricing
    Target minutes
    60
Uptime SLA Percent
99.9
Plan details & limits
Limits
  • Metric
    Support entitlement
    Conditions
    Gold is included in Advantage. The first-reply guarantee is strictly less than 1 hours during support hours; the numeric SLA below records that upper bound. Confirm the support schedule and uptime exclusions.

Professional

Access in this plan
Channels
  • Email
  • Chat
  • Knowledge base
Included In Plan
Yes
Plan details & limits
Business Model
  • Subscription
Limits
  • Included storage

    2TB

  • Metric
    Included features and access
    Conditions
    Account fee plus per-user charges; VAT excluded. Confirm billing option and the applicable amounts.

Silver

Access in this plan
Channels
  • Email
  • Chat
Response SLA
  • Clock
    Business time
    Terms URL
    glasscubes.com/pricing
    Target minutes
    360
Uptime SLA Percent
99.9
Plan details & limits
Limits
  • Metric
    Support entitlement
    Conditions
    Silver is included in Professional. The first-reply guarantee is strictly less than 6 hours during support hours; the numeric SLA below records that upper bound. Confirm the support schedule and uptime exclusions.

Technical details

AI

AI usage conditions
Usage conditions
  • AI Assist chat is deleted when the document closes unless results are copied or saved as a PDF. The privacy article says customer data is not used for model training and processing stays within Glasscubes infrastructure; the named model is not disclosed.
  • Analyze opened documents or sent information requests, attach comparison files, and explicitly request searches across workspace files.
Action Permissions
  • Action
    Summarize, compare and extract document information; generate response drafts.
    Approval
    The user submits the query and explicitly copies results or saves a PDF locally or to a selected workspace file section.
    Target system
    Glasscubes
Customer Knowledge
  • Opened document
  • Sent information request
  • Comparison upload
  • Workspace file search
Input Modalities
  • Text
Output Modalities
  • Text
Use Cases
  • Document summarization
  • Document comparison
  • Information extraction

API

API access conditions
  • Current accounting packages include Open API access. Contact Glasscubes for the client ID required by the REST documentation.
Programmatic access
Yes
Documentation
support.glasscubes.com/en/articles/1117768-glasscubes-api
Protocols
  • REST

Deployment

Client Channels
  • Browser
  • Desktop app
Client OS
  • Platform
    Windows
    Limitations
    • Desktop Connect is a file-editing helper for Windows; Mac users can use the Microsoft 365 integration.
Delivery Models
  • Cloud (SaaS)
Hosting Regions
  • United Kingdom

Implementation

Delivery Mode
  • Self service
  • Vendor

Data

Export Formats
  • CSV
  • PDF

Customization

Supported Scopes
  • Branding
  • Custom URL
  • Forms
  • Account prompts

Security

Encryption At Rest
Yes
Encryption In Transit
Yes
Residency Scope
  • Region
    UK
    Provider
    AWS
    Data class
    Primary data

Support

Channels
  • Email
  • Chat
  • Phone
  • Knowledge base
Included In Plan
Yes
Training Formats
  • Documentation

Integrations

Microsoft 365 editing

Direction
Bidirectional
Method
Built-in connector
Objects
  • Edit and co-edit stored Office files with a Microsoft 365 work or school subscription; admins can disable it, and files lock while editing and save automatically.
Sync Mode
  • Manual
  • Event driven

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Independent experiences, reviewed before publication.

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