RefNow

RefNow automates employment reference collection for hiring teams, sending requests to candidates and referees and returning completed reference reports in about 36 hours on average.

refnow.com

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Overview

Hiring teams enter a candidate's details in the RefNow portal, the candidate supplies referee contacts, and referees answer a secure, mobile-friendly questionnaire. Automated reminders by email, text message and phone call chase responses, a timeline and audit trail track progress, and LinkedIn and Yoti verification, fraud detection and custom question profiles support review. Completed references download as PDF reports. Right-to-work and DBS checks, ATS and HRIS integrations and team permission groups extend the workflow; one referencing credit covers up to 10 references for a single candidate.
More product details

Product

Demo Url
refnow.com/demo
Solution Kind
Application

Who it is for

Industries
  • Healthcare
  • Education
Organization Types
  • Business
  • Nonprofit
  • Education

Features

Reference Checking

Automated reference reports with candidate feedback

Real-time tracking timeline

More details & conditions: Reference Checking

LinkedIn and Yoti verification of references

Fraud detection

Downloadable PDF reports

Reference Request Automation

Send a reference request from the RefNow portal with candidate name, phone, email and number of references required

Collect referee contact details from the candidate

More details & conditions: Reference Request Automation

Collect references through a secure, mobile-friendly questionnaire

Automated completion of 88% of references

Bulk Reference Request

Delivery method: Paid add-on

Bulk upload candidates

Bulk download PDF references

Limits to check
None listed

Survey Builder

Custom question profiles per team, department or job role

Dropdown, text, file upload and numerical answer question types

More details & conditions: Survey Builder

Customisable question language and content

Email/Online

Online, mobile-friendly referee questionnaire

Email requests and custom emails to candidates and referees

Background Screening

Basic, Standard and Enhanced DBS checks

Right-to-work verification via Yoti

Limits to check
None listed
More details & conditions: Background Screening

Digital ID checks for candidates in the United Kingdom

Email Reminders

Automated reminders to candidates and referees by email, text message and phone call

Custom emails to candidates and references

More details & conditions: Email Reminders

Audit trail of automation attempts

Technical details

API

API access conditions
  • An Open API is available for building custom integrations; the API + Integrations add-on lists basic API integrations and unlimited API usage.
Programmatic access
Yes

Deployment

Client Channels
  • Browser
  • API
Delivery Models
  • Cloud (SaaS)
Hosting Regions
  • Europe

Implementation

Delivery Mode
  • Self service
  • Vendor
Typical Duration
Unit
Minutes
Scope
Setting up advanced features such as custom question profiles
Maximum
60
Minimum
30
Estimate kind
Vendor estimate

Data

Export Formats
  • PDF
Import Formats
  • CSV

Languages & regions

Service Countries
  • GB
  • United States
  • AU
  • ES
  • NL
  • BE
  • FR
Support Languages
  • en

Customization

Supported Scopes
  • Branding

Security

Access Models
  • Role based

Support

Channels
  • Email
  • Ticket
  • Phone
  • Knowledge base
Human Availability
Weekdays
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
Human staffed
Yes

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