Queue-it

Queue-it is an online traffic orchestration platform that holds excess visitors in a virtual waiting room, filters bots and releases people to your site at a rate you set.

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Overview

Queue-it evaluates incoming requests, applies access rules and, when demand exceeds the capacity you set, redirects visitors to a branded virtual waiting room. Visitors see their position and wait information and are released to the protected site, page or API at a visitors-per-minute rate you can adjust live. Scheduled releases use a pre-queue with a countdown and randomization before first-in-first-out order; invite-only access limits entry to identified visitors. Traffic Access Rules, challenges such as CAPTCHA and Proof-of-Work, anomaly detection and reputation scores filter bots, and the GO Queue-it Platform and REST-based APIs provide real-time metrics and control. Connectors cover client-side, server-side, edge and mobile app setups. Bot and abuse protection, invite-only access, premium insights, branded rooms and API management are add-ons on every published plan.
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Who it is for

Industries
  • Government
  • Education
Organization Types
  • Business
  • Government
  • Education

Product

Solution Kind
Platform

Images

Features

Waiting Time Tracking

Estimated wait time shown to visitors

Average wait time and number of waiting customers in real-time metrics

Categories: Waitlist

Queue Management

Set visitors-per-minute outflow and adjust it live in the GO Platform or API

Pause or resume flow and create or update waiting rooms

More details & conditions: Queue Management

Trigger the queue by URL, request body, user agent, cookie, HTTP header or JavaScript variable

Visible-at-peak or always-visible waiting rooms

Categories: Waitlist

Waitlist Status Tracking

Visitors see their queue position

Progress bar and wait information display

More details & conditions: Waitlist Status Tracking

Real-time messages to waiting visitors

Categories: Waitlist

Public Waitlist

Public virtual waiting room for visitors on high-demand sites, sales and registrations

First-in-first-out queue with optional pre-queue randomization

More details & conditions: Public Waitlist

Invite-only waiting rooms

Categories: Waitlist

Bot Detection

Delivery method: Paid add-on · Integration

Identify bots with anomaly detection, reputation scores and networking rules by IP, header, user agent and ASN

AI-powered detection with Akamai Bot Manager or Netacea

More details & conditions: Bot Detection

Flag good bots such as the Google crawler

Categories: Bot Detection and Mitigation

Bot Mitigation

Delivery method: Paid add-on

Block, challenge, authenticate, queue or bypass visitors with Traffic Access Rules

CAPTCHA and Proof-of-Work challenges

More details & conditions: Bot Mitigation

Data center and aggressive IP blocking

Invite-only access that excludes visitors without an invite

Pre-queue randomization to remove bot speed advantages

Categories: Bot Detection and Mitigation

Web Traffic Monitoring

Delivery method: Paid add-on

Real-time traffic inflow, queue and wait metrics

Traffic source, device, referrer and geography views

Limits to check
  • Real-time waiting room metrics are included in all plans; premium insights and reporting are an add-on
More details & conditions: Web Traffic Monitoring

Alerts for aggressive IPs, data center traffic and good bots

Categories: Bot Detection and Mitigation

Behavioral Analytics

Delivery method: Paid add-on

Anomaly Detection with real-time behavioral and request analysis that flags and mitigates suspicious traffic

Categories: Bot Detection and Mitigation

Threat Intelligence

Delivery method: Paid add-on · Integration

Proprietary visitor reputation scores from No Risk to Critical Risk

Netacea detection insights feed into Visitor Reputation and Traffic Access Rules

More details & conditions: Threat Intelligence

Akamai Bot Manager detection through Hype Event Protection

Categories: Bot Detection and Mitigation

Anomaly/Malware Detection

Delivery method: Paid add-on

Anomaly detection that flags and mitigates suspicious request patterns

Not included
  • Malware detection is not documented

Categories: Bot Detection and Mitigation

Event Logs

Delivery method: Paid add-on

Server-side request-level logs with 30+ filters

Activity logs of user logins, account changes and waiting room updates

Categories: Bot Detection and Mitigation

Workflow details

Evidence
  • Name
    Request-level logs
    Description
    Server-side logs analyzable down to the individual request with 30+ filters, plus bot activity insight showing why traffic was flagged

Categories: Bot Detection and Mitigation

Technical details

API

API access conditions
  • REST-based APIs manage the waiting room lifecycle, update integrations, share real-time stats and give access to visitor-level data; API management is an add-on on every published plan.
Programmatic access
Yes
Protocols
  • REST

Deployment

Client Channels
  • Browser
  • API
Delivery Models
  • Cloud (SaaS)
Hosting Regions
  • European Union
  • United States
  • Japan

Implementation

Delivery Mode
  • Vendor
Typical Duration
Unit
Days
Scope
One-time integration using one of the 25+ connectors, as stated by the vendor
Maximum
1
Estimate kind
Vendor estimate

Customization

Supported Scopes
  • Branding
  • Business rules

Security

Assurances
  • Kind
    Certification
    Standard
    ISO/IEC 27001:2022
  • Kind
    Certification
    Standard
    ISO/IEC 27017:2015
  • Kind
    Certification
    Standard
    ISO/IEC 27018:2025

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