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Grafana Cloud

Grafana Cloud is a managed observability platform that lets engineering teams collect metrics, logs, traces and profiles, visualize them in dashboards, alert on problems and manage incidents in one place.

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By Grafana Labs

grafana.com

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Overview

Send metrics, logs, traces and profiles to a fully managed, OpenTelemetry-native stack, explore them in Grafana dashboards, and ask Grafana Assistant questions in natural language. Alerts route through on-call schedules and escalation chains to Slack, Microsoft Teams, SMS, phone or email, and incidents can be declared from a dashboard panel with AI investigations suggesting likely causes. Kubernetes Monitoring, application, frontend and database observability, cloud-provider monitoring and k6 performance testing are available as additional products; Adaptive Telemetry reduces unused data. Free, Pro and Enterprise plans apply usage limits and retention that vary by plan.
More product details

Product

Documentation
grafana.com/docs/grafana-cloud
Solution Kind
Platform

Images

AI-powered Investigations in Grafana Cloud, shown with demo data1 / 2

AI-powered Investigations in Grafana Cloud, shown with demo data

Grafana Assistant Investigations workspace showing hypotheses, a report and an incident timeline (demo data)

Features

Root Cause Analysis

AI Investigations form hypotheses and test them against metrics, logs, traces and profiles to produce a root-cause report

Categories: Observability

Performance Metrics

Store and query Prometheus-compatible metrics with PromQL

Categories: Observability

Real-Time Monitoring

Real-time dashboards visualize live telemetry and validate fixes as they happen

Categories: Observability

Incident Management

Declare incidents from alerts or dashboard panels with timelines, roles, tasks and post-incident reviews

Categories: Observability

Troubleshooting

Grafana Assistant explores telemetry in natural language to troubleshoot issues

Categories: Observability

Data Visualization

Grafana dashboards visualize metrics, logs and traces from connected data sources

Categories: Observability

Performance Monitoring

Prebuilt dashboards and alert defaults track host and container performance

Categories: Server Monitoring

Server Monitoring

Kubernetes Monitoring and infrastructure integrations cover hosts, containers and clusters

Categories: Server Monitoring

Alerts/Escalation

Route alerts through on-call schedules and multi-step escalation chains

Categories: Server Monitoring

Event Logs

Cloud Logs aggregates and searches logs; Kubernetes Monitoring collects events

Categories: Server Monitoring

Monitoring

Monitor Linux and Windows hosts, NGINX servers and cloud workloads with prebuilt integrations

Categories: Server Monitoring

Email Alerts

Notify responders by email, in addition to the mobile app, Slack, Microsoft Teams, SMS and phone

Categories: Server Monitoring

Workflow details

Telemetry
  • metrics
  • Logs
  • traces
  • profiles
  • events
Ingestion
  • Name
    Prometheus remote-write, OpenTelemetry, Graphite, Datadog and InfluxDB metric formats
Retention
  • Free: metrics, logs, traces, profiles and k6 tests

    14days

  • Pro: metrics

    13months

  • Pro: logs, traces, profiles and k6 tests

    30days

Alerts
  • Alert grouping and auto-resolve
  • Routing by label or template
  • Multi-step escalation chains with on-call schedules

Pricing

FreeFree option

Free

Free

Plan details & limits

Business Model
  • Free
Limits
  • Metrics active series per month

    10,000

  • Logs, traces and profiles ingested per month, in GB

    50

  • Retention in days for metrics, logs, traces, profiles and k6 tests

    14

Pro

Billed monthly

Add On Fees
  • Name
    Metrics usage
    Price
    Amount
    6.5
    Price basis
    Starting at $6.50 per 1k active series; automatic volume discounts
  • Name
    Active user for Grafana visualization
    Price
    Amount
    8
    Price basis
    Starting at $8 per active user per month; $55 with Enterprise plugins
  • Name
    Active IRM user
    Price
    Amount
    20
    Price basis
    Starting at $20 per active IRM user
  • Name
    Active AI user for Grafana Assistant
    Price
    Amount
    20
    Price basis
    Starting at $20 per active AI user, including 40M tokens
Behavior above an allowance
  • Automatic charge

Plan details & limits

Business Model
  • Subscription
  • Usage
Limits
  • Retention in months for metrics

    13

  • Retention in days for logs, traces and profiles

    30

Enterprise

Plan details & limits

Business Model
  • Subscription
  • Usage

Technical details

AI

AI usage conditions
Allowance renewal
Monthly
Usage unit
Usage allowance
Usage conditions
  • Each active AI user includes 40M tokens per month; Free and Pro also include a shared pool of 25M tokens per month for system-initiated and service-account usage. Additional tokens on Pro are billed at $2 per 1M tokens.

Deployment

Client Channels
  • Browser
  • Mobile app
  • Cli
Delivery Models
  • Cloud (SaaS)

Security

Access Models
  • Role based
Assurances
  • Kind
    Audit report
    Issuer
    A-LIGN
    Standard
    SOC 2 Type 2
  • Kind
    Certification
    Issuer
    A-LIGN
    Standard
    ISO 27001
DPA Url
grafana.com/legal/data-processing-agreement

Support

Channels
  • Email
  • Community

Reviews

User experiences, moderated before publication. Review policy

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