softosaurQEval
Scores every contact-center conversation against your own scorecard and turns the results into agent coaching and compliance alerts.
developer
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ETS Labs
Etech Global Services, through ETS Labs, builds the QEval AI platform for scoring and coaching contact-center conversations.
About ETS Labs
ETS Labs, the technology arm of Etech Global Services, builds QEval, an AI quality assurance and performance management platform created inside a contact-center operation of more than 4,000 agents.
- Legal name
- Etech Global Services
- Product responsibilities
- Develops, hosts and operates the QEval performance management platform.
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