Invoca

Record calls from connection and across transfers

Redact sensitive data from recordings

Attribute calls to marketing source down to keyword

Measure call intent, outcomes and conversions

Route calls by intent, location and product interest

Show real-time screen pops and agent whisper prompts

Import offline conversions and revenue via file upload or API

Send call conversion data to ad platforms for bidding optimization

Filter reports and search transcripts across calls

View IVR responses and interaction data in reports

Configure voice and keypress IVRs without coding

Qualify callers and route them by intent

Transcribe calls with generative AI

Search transcripts globally

Measure caller and agent sentiment through each call

Signal AI combines machine learning, generative AI and voice biometrics

Unsupervised discovery of topics and trends across calls

Analyze conversation content to detect intent and measure call quality

Generate AI call summaries

Record every call and keep searchable recordings

Train custom AI models in Signal AI Studio to detect caller intent and product interest

Classify conversation outcome